Office Assistant I / Customer Service Representative

Wilsonart • Orlando, FL

38d

About The Position

Wilsonart, Orlando, has an immediate opening for an Office Assistant I/Customer Service Representative. This position is part of our small Customer Service team. They work directly with our customers and will be required to enter electronic orders, answer phone calls, respond to customer inquiries, as well as a variety of other tasks as required. This position performs extensive data entry into our internal system.

Requirements

• Skill in resolving routine questions and problems
• Experience with Microsoft Office Suite, especially Outlook and Excel
• Skill in data entry (10 key)
• Ability to follow directions, take notes, and self-start
• Ability to work under direct supervision
• Ability to multi-task, while staying organized
• High School Diploma or GED
• 1+ years
• 15 semester hours of college in a related field may substitute for the required experience
• Sitting in the same location of standing/walking; required to stoop, climb or lift light material (10-20lbs) or equipment.

Responsibilities

• Performs duties in accordance with specific instructions and established work methods
• Enters orders via 10-key into internal system
• Resolves routine questions and problems via phone, email, and occasionally in person
• Assists the needs of the customer
• Performs other duties as assigned

Benefits

• Medical, dental, and life insurance
• Company-paid short- and long-term disability
• FSAs and dependent care options
• Vision and legal benefits
• Gym discounts and reimbursement
• Tuition reimbursement for you and your dependents
• Competitive 401(k) matching contribution.
• Clear paths to promotion and internal mobility
• Training, coaching, and mentorship
• Development programs to support your goals
• Paid vacation, PTO, and holidays in your first year
• A culture that respects work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED