Office Assistant - Health Information Management

CentraState Healthcare System • Freehold, NJ

263d

About The Position

Responds to requests for copies of all inpatient and outpatient medical information within the guidelines provided by law and hospital policy. Acts as department liaison for purchasing, discharged charts and records warehouse. Assembles and analyzes all inpatient charts, assuring accurate chart completion in compliance with Joint Commission, state and other regulatory agencies.

Requirements

• High School graduate or equivalent training required.
• Minimum six months clerical experience in a Medical Record department.

Responsibilities

• Ensures release of information requests (Attorneys, Physicians, Patients, Subpoenas, Court Orders, Insurance, etc) are fulfilled by gathering documentation accurately and timely according to law and hospital policy.
• Maintains correspondence computer system to accurately track correspondence requests.
• Ensures that each request for release of information includes a HIPAA compliant authorization for disclosure of the requested copies.
• Stays informed of policies and updates for sensitive data, HIPAA and State & Federal Regulations.
• Reviews weekly outstanding requests to ensure all requests are processed according to guidelines provided by law and departmental policies.
• Performs a quality check on medical records to ensure required documentation (H&P, D/C Summary, Orders, Progress Notes) is present and complete.
• Answers all incoming telephone and written request inquiries concerning the release of medical record information.
• Obtains medical records from off-site facilities as requested.
• Utilizes scanning equipment to maintain completed requests in the electronic medical record within 10 days.
• Performs CD Data burning to release information in electronic format.
• Releases and receives protected health information in a secure manner via email.
• Handles correspondence reports.
• Receives and sorts all correspondence requests.
• Verifies treatment date(s) in the computer data base.
• Assigns priorities for response and adheres to established standards.
• Assists customers who present in the HIM department for copies of medical records.
• Accurately loads practice set up forms to the HIE Manager.
• Ensures release of information requests are fulfilled by gathering documentation accurately and timely according to law and hospital policy.
• Ensures that each request for release of information includes a HIPAA compliant Outstanding authorization for disclosure of the requested copies.
• Stays informed of policies and updates for sensitive data, HIPAA and State & Federal Regulations.
• Answers incoming telephone inquiries concerning the release of information and inquiries regarding the patient portal.
• Provisions patients accurately and timely for the patient portal.
• Assists in identifying physician practices to promote HIE access to.
• Contacts physician offices.
• Reports outcomes to manager weekly/monthly.
• Assists in maintaining the integrity of the medical records in the health information exchange portal.
• Utilizes scanning equipment to maintain completed requests for release of information, patient portal and physician access to the HIE.
• Provides reports from Veracity to help assist in the focus of payments & recoupment from RAC.
• Releases and receives protected health information in a secure manner via email or secure message.
• Assists customers who present in the HIM department for copies of medical records.
• Demonstrates the ability to utilize all medical record systems.
• Utilizes effective and efficient customer service skills for all internal and external customers.
• Demonstrates ability to complete job function of a cross-trained position.
• Demonstrates proficiency in complying with state and federal regulations associated with medical records.
• Demonstrates proficiency in receiving, sorting, and prioritizing all incoming requests for information.
• Demonstrates proficiency in complying with HIM Department Policy & Procedure.

Benefits

• Highly competitive compensation
• Excellent benefits package and rewards program
• 403(b) retirement plan with company match
• 401(a) retirement plan with employer contribution
• Life Insurance
• Tuition Reimbursement Program
• Growth Opportunity and Workforce Development Initiatives
• Continuing Education / Onsite Training
• A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care
• Concierge Services with Work & Family Benefits
• Magnet recognized healthcare facility

What This Job Offers

• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED