Office Assistant for Mental Health Practice

SALT Wellness Group, PLLC • Greeley, CO

385d • $31,200 - $39,520 • Onsite

About The Position

The Intake Coordinator/Admin at SALT Wellness Group plays a crucial role in the initial contact and assessment process for potential clients seeking mental health services. This position involves managing inquiries, conducting screenings, and ensuring a smooth transition into the practice, all while providing exceptional customer service and maintaining accurate client records.

Requirements

• Experience working with clients, ideally in mental health settings.
• Strong communication skills in both English and Spanish.
• Customer service experience.
• Organizational skills and attention to detail.

Nice To Haves

• Experience in a healthcare or mental health environment.
• Familiarity with insurance verification processes.

Responsibilities

• Answer phone calls and respond to email inquiries promptly and professionally.
• Conduct initial screenings to assess client needs and determine appropriate services.
• Schedule appointments for clients, ensuring alignment with therapist availability.
• Maintain accurate and confidential client records, including personal information and intake assessments.
• Complete insurance verification and authorization processes when applicable.
• Collect necessary consent forms and documentation required for treatment.
• Provide new clients with information about the practice, services, and policies.
• Orient clients to administrative procedures, fees, and payment options.
• Collaborate closely with therapists and clinicians to coordinate intake and scheduling.
• Communicate relevant client information to therapists to facilitate a smooth transition into therapy.
• Deliver exceptional customer service by addressing client questions and concerns.
• Handle challenging situations or complaints with sensitivity and a problem-solving approach.
• Assist with general office duties, including managing appointment calendars and maintaining a tidy waiting area.
• Participate in staff meetings and training sessions to stay updated on practice policies.

Benefits

• 401(k)
• Flexible schedule
• Paid time off

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed