Office Assistant & Customer Care

Atlanta•Atlanta, GA

6d•Hybrid

About The Position

Company Overview – ASP – America’s Swimming Pool Company is America’s largest and the premier swimming pool service company. We have been operating for over 15 years with an outstanding reputation. We pride ourselves on providing an outstanding customer experience and value for our customers. To do this we have built a team of dedicated, enthusiastic employees who enjoy delivering resort-quality service and treating our customers with the utmost respect. This position is with the Atlanta location of America’s Swimming Pool Company (ASP). ASP Atlanta is locally owned and operated and serves metro Atlanta focusing on Cobb, Dekalb, North Fulton and Gwinnett counties. We are a highly rated company as evidenced by recently being named one of the top three pool companies in Atlanta by “ThreeBest Rated®”. Our Mission: At ASP, we create superior value for our customers in all that we do by leveraging technology, higher standards, knowledge and the relentless pursuit of excellence. Because of our approach, we have earned loyal customers who expect and desire dependable, quality swimming pool solutions. We guarantee satisfaction with our services and do not require long-term contracts. We are fully licensed and insured and our team members are among the best in the swimming pool service industry. America's Swimming Pool Co. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. You are applying for work with a franchisee of ASP America’s Swimming Pool Company, not ASP Franchising SPE, LLC or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees.

Requirements

A cting with Integrity
S uperior Knowledge
P assion for the Company
C ustomer Focus
A ccountability and Discipline
R especting Others
E xcellence in ALL we do
S afety First at all Times.
College degree preferred or equivalent business experience.
3+ years of experience in the service industry focused on back-office activities.
Proficient in computer literacy skills. Much of the office administrator's position involves working on a computer.
Organizational skills.
Strategic planning and scheduling skills.
Time-management skills.
Verbal and written communication skills.
Critical thinking skills.
Quick-learning skills.
Attention to detail.
Microsoft Office Suite (365, Excel, PowerPoint, Power BI)
QuickBooks® Online Accounting Software
Customer Relationship Software (e.g., Salesforce.Com, HubSpot®, SugarCRM®)
Service Management Software
Mapping and Route Optimization Software
Must pass a criminal background check.
Must be able to pass a drug test and be subject to random drug testing.

Nice To Haves

Knowledge of Swimming Pool Industry a strong plus.

Responsibilities

Customer Interaction Customer Service Provides office communications support by fielding calls, answering questions, forwarding messages, confirming customer work orders and keeping customers informed of order status.
Interact with customers daily regarding scheduled appointments, issues and challenges with existing services, billing, etc.
Conduct customer satisfaction surveys and courtesy calls.
Escalate issues to management as needed.
Support execution of proposals, email blasts and customer newsletters.
Customer Information/ Auditing Track information about our customers and leads to provide better service and improve proactive selling in our Customer Relationship Management System.
Maintain customer records.
Report audits of client wins and losses to management staff.
Service Scheduling Maintain work order queue and delegate work across field staff's schedules.
Update and monitor schedules as needed in Service Management System.
Produce estimates/proposals to clear work order queue and keep jobs moving forward.
Accounting and Bookkeeping Execute daily, weekly, monthly activities regarding (billing, receivables payables, bad debt, etc.).
Bill for closed work orders on a daily basis.
Office Administration Track stocks of office supplies and place orders when necessary.
Resolve office-related malfunctions and respond to requests or issues