Office Assistant Breast Imaging Full Time Days

Stanford Health Care Tri-Valley•Pleasanton, CA

21d•$26 - $34

About The Position

The Office Assistant is responsible for performing front office administrative duties in the Breast Imaging department, including handling images requests, processing reports, and ensuring the timely follow up with outside facilities for diagnostic exams and screenings. The Office Assistant will work closely with Patient Care Coordinators to ensure a seamless flow of information and to provide exceptional patient support throughout the process. The essential functions listed below are general examples and not a description of comprehensive duties. Specific duties and responsibilities may vary depending on department or program needs without changing nature or scope of this position or level of responsibility. May be asked to perform other duties as assigned. Provides team support to Patient Care Coordinator, Technologist, and Radiologist. Answers phones promptly, forwards and/or takes accurate messages accordingly. Requests Outside Images: Work on status reports to request images from outside facilities Upload CDs/reports from external facilities to Sectra PACS Process images that are pushed through Ambra (image management system) to Sectra PACS Actively search in Ambra for outside images Follow-up on Image Requests Process email requests from the TV Scheduling Team for outside images Follow up on pending prior images for patients with past screening appointments Attends department staff meetings and in-service programs as assigned Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford Healthcare –Tri-Valley’s patient-experience and represents a framework for patient-centered interactions

Requirements

High School Diploma or equivalent
Two years of Office Assistant experience required
Knowledge of medical terminology and industry
Ability to work varied shifts.
Strong communication and interpersonal skills
Strong attention to detail
Strong customer service skilled
Strong computer skills.
Proficient in Microsoft Word, and Excel
Works well as a team player, but also autonomously
Knowledge and skill necessary to provide care appropriate to the age of the patients served in their assigned areas.
Knowledge of quality management, safety and joint commission standards as it relates to job.

Nice To Haves

Associates or higher degree desired.
One or more years of Diagnostic Imaging experience preferred

Responsibilities

Provides team support to Patient Care Coordinator, Technologist, and Radiologist.
Answers phones promptly, forwards and/or takes accurate messages accordingly.
Requests Outside Images: Work on status reports to request images from outside facilities
Upload CDs/reports from external facilities to Sectra PACS
Process images that are pushed through Ambra (image management system) to Sectra PACS
Actively search in Ambra for outside images
Follow-up on Image Requests
Process email requests from the TV Scheduling Team for outside images
Follow up on pending prior images for patients with past screening appointments
Attends department staff meetings and in-service programs as assigned
Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital.