Office Assistant 2 (Customer Service), (SG-09)(NYHELPS) Item# 05990(Multiple)

State of New York•Menands, NY

32d•Hybrid

About The Position

Substantial contact with members of the public seeking agency services or information. Contact with individuals in public service and the private sector. Provide services and assistance, answer questions on agency programs, and obtain information for state records as needed. This contact may take either verbal or written form. The position will be assigned to the Communication Center and be responsible for answering phone calls and responding to e-mails with general or claim-specific information as applicable. Responding to claim-specific questions may require reviewing and processing claims, performing database searches using information provided by claimants; identifying and linking additional claim properties; determining and requesting in writing required proof and documentation; and recommending payment according to agency rules, regulations, policies and/or procedures.

Requirements

One year of experience where most work time is spent performing various communication tasks centered on customer service, and primarily, but not exclusively, dealing with the general public.
Currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 70.1 of the Civil Service Law.
For 70.1 transfer to an Office Assistant 2 (Customer Service), salary grade (SG)-09, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to a SG-07 or above.
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.
For appointment to this title, you may be required to pass a keyboarding test that demonstrates your ability to enter text using an alpha numeric computer keyboard, at a rate of at least 30 words per minute with at least 96% accuracy.
You must be a qualified employee of the Office of the New York State Comptroller and have had one year of permanent competitive or 55-b/55-c service as an office assistant, clerical, or keyboarding title allocated to Grade 6 or higher

Nice To Haves

Excellent communication skills
Customer service experience
Good computer skills
Comfortable working in a team environment

Responsibilities

Answering phone calls and responding to e-mails with general or claim-specific information
Reviewing and processing claims
Performing database searches using information provided by claimants
Identifying and linking additional claim properties
Determining and requesting in writing required proof and documentation
Recommending payment according to agency rules, regulations, policies and/or procedures

Benefits

A state pension with vesting after five years' service
Comprehensive medical, dental and vision insurance available to all employees and their dependents
Flexible spending accounts for dependent and health care
Productivity Enhancement Program (PEP), allowing eligible employees to exchange previously accrued leave in return for a credit to be applied toward their health insurance
Public Service Loan Forgiveness (PSLF)
NYS Deferred Compensation plan
Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
Holiday and paid time off
Shift and geographic pay differentials
A committed continuous learning environment
Informational Brown Bag sessions
Wellness at Work Programs to promote employee health and wellness
OSC Mentoring Program to network, contribute, and provide an opportunity to strengthen competencies in a variety of areas