Office Assistant 2 (Calculations)

SUNY Upstate Medical University • Syracuse, NY

117d • $42,641

About The Position

Under the guidance of the Customer Service Supervisor, the Senior Telephone Support Clerk is responsible to promptly answer incoming telephone calls, provide courteous service to callers, handle billing or patient concerns and handle updates to insurance billing information of existing accounts. The Senior Telephone Support Clerk is also responsible for providing complete follow-through on necessary actions and escalation of internal processing issues to the Management Team to prevent re-occurrence of any errors. The Senior Telephone Support Clerk may also be required to handle written correspondence from patients and/or insurance companies.

Requirements

• NYS Department of Civil Service Eligible list or eligible for transfer.
• Must be a qualified employee of New York State with one year of permanent competitive or 55-b/55-c service as an office assistant, clerical or keyboarding title allocated to Grade 5 or higher.
• One year of clerical experience where majority of work time is spent performing mathematical operations and/or clerical activities related to mathematical operations.

Responsibilities

• Promptly answer incoming telephone calls.
• Provide courteous service to callers.
• Handle billing or patient concerns.
• Update insurance billing information of existing accounts.
• Provide complete follow-through on necessary actions.
• Escalate internal processing issues to the Management Team.
• Handle written correspondence from patients and/or insurance companies.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals