Office Assistant 2, Bilingual

Lane County • Eugene, OR

409d • $44,346 - $59,155

About The Position

The Office Assistant 2, Bilingual position is designed for individuals passionate about community service and patient advocacy. This role involves providing exceptional customer service and managing medical records in a fast-paced primary care environment. The assistant will work closely with various stakeholders, ensuring compliance with regulations while supporting the efficient operation of the medical records department.

Requirements

• Equivalent to the completion of the twelfth grade.
• Two years of responsible clerical and office assistance experience.
• An equivalent combination of experience and training that will demonstrate the required knowledge and abilities.

Nice To Haves

• Bilingual proficiency in English and Spanish.

Responsibilities

• Deliver outstanding service to patients, staff, and community partners in person, via phone, and through electronic communication.
• Retrieve, collect, and prioritize all requests for medical records made throughout the organization.
• Maintain accurate records of all requests and transactions.
• Accurately index and manage health records using OnBase and OCHIN Epic systems.
• Assist patients, staff, and external entities with inquiries related to medical records, maintaining effective communication and support.
• Ensure compliance with federal, state, and local regulations, including HIPAA, to maintain the confidentiality and security of patient records.
• Function as a key member of the medical records team, providing comprehensive assistance to patients and clients.
• Perform additional tasks and responsibilities as needed to support the efficient operation of the medical records department.

Benefits

• Health insurance
• Paid holidays
• Professional development opportunities
• Flexible scheduling options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed