Office Administrator

Caliber Collision • Burbank, CA

389d

About The Position

The Office Administrator at Caliber Collision is responsible for ensuring a World Class Customer Experience by managing the front office team and performing a variety of accounting and HR-related administrative duties. This role involves creating a high-performance team environment, maintaining compliance with company standards, and providing necessary support to front office teammates.

Requirements

• High school diploma or GED
• Minimum 2 to 4 years of related experience
• Ability to effectively communicate with others, oral and written
• Strong organizational skills and multi-tasking abilities; adapts easily to fast-paced environment
• Personable, friendly demeanor with World Class customer service approach to internal and external customers
• Maintains a well-groomed, professional appearance.

Responsibilities

• Work closely with the Office Manager/General Manager to create a team environment producing high performance results.
• Create and maintain a front office environment of World Class Customer Experience through example.
• Assist with providing the front office teammates with the necessary tools, training and information to effectively perform their jobs.
• Ensure centers consistent application of all Caliber SOPs through ongoing training and monitoring.
• Ensure R.O. file accuracy and SOP, DRP and regulatory (BAR) compliance during repair and prior to vehicle delivery.
• Provide accurate and timely payroll and HR-related administration and recordkeeping for all center associates.
• Maintain Accounts Receivables, Accounts Payable accounts and Cash Handling procedures to company standards.
• Complete all Accounting related daily, weekly and monthly processing and reports per company SOPs and in a timely and consistent manner.
• Ensure controllable expenses are within acceptable guidelines.
• Recognize and proactively manage potential problems (associate safety, customer, facility, etc.), including escalating to next level as necessary.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Repair and Maintenance
• Education Level: High school or GED