Office Administrator

Ember Health • New York City, NY

13d • $70,000 • Onsite

About The Position

We are looking for a dynamic professional administrator, distinguished by their compassion, commitment, and professional integrity. This role will include office management and administration, as well as patient and provider communications and community building. This is a non-clinical, full time role on site at one of our New York City based clinics, with salary and benefits commensurate with experience.

Requirements

• Prior responsibilities in office administration
• You are warm, compassionate, and empathic
• You have a calming demeanor and a way of building trusting, caring relationships with ease.
• You are a skilled communicator
• You’re both a great listener and an effective speaker and writer.
• You treat sensitive information with respect and discretion.
• You are mission driven
• You are motivated to help change mental health paradigms and serve as an excellent ambassador for a cause you believe in.
• You are systematic.
• You derive pleasure from being highly organized, creating order, and checking things off your list.
• You are detail-oriented
• You take pride in maintaining a “picture ready” office space and immaculate data entry.
• You are thoughtful
• You can anticipate the needs of your clinical team and patients, and feel committed to proactively creating a supportive environment for all.
• You have great professional integrity
• You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.
• You are reliable.
• You consistently show up for work on time and can be counted on by your team.

Nice To Haves

• Prior experience working in a healthcare setting preferred
• Experience or genuine interest in mental health desired

Responsibilities

• Maintain a professional, warm, welcoming office environment
• Greet all patients and guests, manage check-ins and payment
• Answer all inbound calls
• Manage all patient bookings and appointments
• Process new patient information
• Track and manage office inventory and supplies
• Manage select patient communications
• Input and manage data for the CRM database
• Organize and manage events (e.g. lunch and learns with provider community, team events, etc.)
• Help coordinate cold and warm partner outreach
• Schedule all meetings on behalf of the clinic team
• Stay abreast of news media relating to ketamine therapy and mental health
• Coordinate select outreach material and communications with patient and partner communities

Benefits

• In addition to salary, Ember Health provides all full time employees with guaranteed 401K contributions and bonus 401K contributions based on enterprise performance.
• The total amount contributed to your 401K will be 3%-10% of your annual salary.
• All full time employees with Ember Health are eligible for healthcare benefits (including vision and dental), 18 days of paid vacation, 7 paid holidays, dedicated sick time, and a host of other benefits to ensure personal wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed