Office Administrator

Abundant Love Home Care Services LLC•Charlotte, NC

47d

About The Position

The Home Care Office Administrator is responsible for managing the daily administrative and office operations of a home care agency. This role supports caregivers, clients, and management by ensuring smooth scheduling, accurate documentation, compliance with regulations, and excellent customer service. Work schedule will be Monday to Thursday . Fridays are Flex days.

Requirements

College degree preferred
Previous administrative or office experience
Strong organizational and multitasking skills
Excellent communication and customer service skills
Basic computer skills (email, word processing, spreadsheets)
Ability to work work with others
Attention to detail
Problem-solving and flexibility
Professional and compassionate communication
Ability to work independently and as part of a team
Time management and prioritization
Quick Learner

Responsibilities

Manage day-to-day office operations and ensure an organized, professional work environment
Answer phones, respond to emails, and handle inquiries from clients, caregivers, and referral sources
Maintain accurate client and employee records (paper and electronic)
Coordinate caregiver schedules to ensure proper coverage for client care plans
Handle call-offs, shift changes, and last-minute staffing needs
Communicate schedules clearly to caregivers and clients
Assist with onboarding new caregivers
Assist with intake paperwork and client file setup
Communicate with clients and families regarding schedules, services, and changes
Ensure client information is kept confidential and up to date
Help maintain compliance with state regulations, agency policies, and accreditation standards
Follow HIPAA and confidentiality guidelines at all times