Office Admin Support/Operations Services Rep, Administrative

CONTINENTAL SERVICE GROUP LLC • Village of Fairport, NY

103d

About The Position

The Operations Services Representative II with Administrative focus will perform administrative support for department and all Operations Teams. Working under the direct supervision of the Operations Services Manager, this position requires strong organizational and communication skills, attention to detail and the ability to work in a fast paced environment.

Requirements

• High School Diploma or GED.
• Two (2) years of Office Administrative experience.
• Ability and history of maintaining confidentiality and high level of trustworthiness.
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
• Attention to detail.
• Proven attendance history.
• Ability to multi-task and adapt to daily business needs with high level of accuracy.
• Proficiency in MS Word, Excel, and e-mail.
• Proficiency in ConServe Collection Systems preferred.
• Internet experience preferred.
• Availability to work periodic weekend hours as needed.
• Ability to work with all levels of staff (entry level to Executive Management).
• The ability to telework.
• Secure internet connection, to plug in ConServe equipment into a hardline Ethernet port.
• A private work area in which work activities can be conducted.
• U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States.
• Ability to obtain and maintain Government Security Clearance.
• No conflicts of interest with ConServe or our Clients.

Nice To Haves

• Associates or Bachelor’s Degree or equivalent combination of education and experience preferred.

Responsibilities

• Assist all Operations Teams with assignments specific to Client Contracts serviced for each division.
• Work directly with Clients to properly research requests to identify data records, balances and Client issues, as needed.
• Consumer correspondence processing: conduct investigations and to prepare and send a response to Consumer; working with Clients for document requests via various media.
• Consumer credit reporting; e-OSCAR electronic Consumer dispute process; investigation through resolution.
• Daily mail processing; inbound and outbound, includes mail sorts and distribution.
• Daily report processing: includes running and distributing departmental reports.
• Provide receptionist service as needed: Greet and direct office visitors, answer main office telephone system, respond to direct requests for information and/or forward messages to appropriate staff.
• Maintain and update databases as needed.
• Provide administrative support to staff for copying, scanning, faxing and large-scale mailings.
• Ensure compliance with all contractual requirements.
• Adherence to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program.

Benefits

• Drug Free Workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED