Office Admin - Non Profit

Confidential • Long Beach, CA

391d • $37,440 - $41,600

About The Position

The Program Assistant will support the Community Resource Department of a leading non-profit organization in Long Beach, focusing on developing and maintaining a resource database to ensure public access to health and human services information. This role involves assisting with special projects and providing excellent customer service to clients.

Requirements

• Bilingual
• Customer service experience
• Proficiency in Microsoft Office
• Administrative experience
• High school diploma or GED
• 1 year of relevant experience
• Excellent communication skills

Nice To Haves

• Experience providing information and referral services or working in social services

Responsibilities

• Answer incoming client calls
• Filing/scanning
• Provide customer service
• Gather information and documentation to assess client program eligibility for programs and services
• Create referral packets and submit them to Enrollment Specialists for follow-up
• Update appropriate agency databases and logs with client eligibility information for tracking purposes
• Update client information
• Perform community outreach to increase enrollment of families for services
• Schedule appointments for new enrollments and follow up on rescheduled appointments and no-shows, and send letters to parents regarding documentation needed for certification
• Perform clerical duties such as mailing documents/letters, filing, handling denied case files, and sorting and distributing incoming mail
• Perform other duties and special projects as assigned

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED