Office 365 Consultant

EDC Consulting•Boswell's Corner, VA

3d•Onsite

About The Position

This role serves as the primary technical resource responsible for the ongoing administration, operational support, incident management, and optimization of the organization’s Microsoft 365 and Teams environment. The consultant will deliver managed services across six core M365 capability areas—Email, Collaboration, Meetings and Chat, Office Productivity, Security and Compliance, and Identity and Access Management—as well as supporting add-on services including Microsoft Defender for Office 365 Plan 1 and a self-service training portal. The ideal candidate combines deep Microsoft 365 technical expertise with strong ITIL-aligned service management skills, enabling them to support a government customer’s complex environment spanning Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Azure Active Directory, Exchange Online Protection, and Microsoft Defender.

Requirements

Minimum 5 years’ recent experience with above listed skills, including administering Microsoft 365 services (500+ users), Exchange Online, SharePoint Online, OneDrive for Business, Teams administration, Azure Active Directory/Entra ID, AD Connect, Conditional Access, MFA configuration, hybrid identity, Exchange Online Protection/EOP, MS Defender for Office 365, ITIL-aligned service management processes, Power Platform/Automate, PowerBI reporting and analytics dashboards, ITSM ticketing systems and integration workflows, MS Purview Information Protection, Exchange Hybrid, PowerShell scripting for M365 administration and automation, on/in local government or public-sector systems enterprise enviornments.
BS/BA STEM Degree or Related Fields.
Microsoft 365 Certified: Enterprise Administrator Expert or equivalent certification, MS - Security, Compliance, and Identity Fundamentals, ITIL v4 Foundation.
Be Available for On call including Priority 1 and Priority 2 escalations on site at Stafford, Virginia.

Responsibilities

Maintain mailbox policies, compliance and retention policies, naming standards for mailboxes, aliases, distribution lists, and shared resources
Configure and manage online archive, resources, shared mailboxes, and ActiveSync connectivity for supported mobile devices
Support Exchange Hybrid configurations including tenant-side hybrid mail routing and on-premise coordination
Troubleshoot mail delivery incidents; assist users with Outlook mobile client configuration for email receipt
Manage mailbox access in accordance with strict authorization and role-segregation procedures during incident resolution
Provide administration support for SharePoint Online including coordination on information rights management (IRM/RMS) policies
Manage OneDrive for Business user settings, eligibility assignments, and incident escalation for enterprise OneDrive
Triage OneDrive client user incidents and assist with mobile Online client configuration
Manage Teams tenant settings including team creation, ownership, content authorization, quotas, guest policies, and restoration
Assign administrative owners and manage channels and participants within customer Teams
Contact appropriate support teams for connectivity and user authentication incidents within Teams
Provide administration support for Word, PowerPoint, Excel, Outlook, OneNote, Publisher, and Microsoft Access
Associate users to M365 Office Applications and manage license assignments per customer authorization
Maintain and configure EOP policies; manage transport layer and security enforcement policies within M365 parameters
Manage message disclaimers, send/receive connectors, filter and spam filter policies per customer direction
Manage sender Blacklist and Whitelist (SMTP, domain, IP) based on customer business requirements and approval
Monitor for malware threats, communicate quarantine actions, release false-positive messages with customer written approval
Post false positive and negative feedback to Microsoft; liaise with customer security team on threat response
Configure and manage Microsoft 365 Multi-Factor Authentication (MFA) service, including trusted IP addresses and authentication methods
Manage MFA user status (disable/enable/enforce), days-to-remember policies, and one-time bypass requests
Troubleshoot second-factor authentication incidents
Perform Azure AD Connect health checks, monitoring, version upgrades, and sync configuration management
Manage user/group synchronization, custom domain names, and SSPR management
Configure and manage Conditional Access policies (create/modify/disable) and Enterprise Application registrations
Monitor AD synchronization with Azure AD; troubleshoot and correct sync conflicts
Manage Azure AD Roles and Administrator role assignments
Accept incidents escalated from the customer’s Level 1 service desk after validation that the issue is related to M365 services
Respond to Priority 1 and Priority 2 incidents on a 24x7 basis; coordinate incident support directly with Microsoft
Assess incident priority and impact, communicate status to customers, and implement fixes or workarounds to prevent recurrence
Liaise with Microsoft on incidents affecting service levels; assist customer in obtaining eligible service credits
Conduct root cause analysis for Priority 1 incidents and recurring issues
Provide summary timelines of recurring P1 outages; escalate problems to Microsoft as needed
Coordinate with Microsoft on post-mortem reviews and forward relevant findings to customer
Execute standard change management processes for operational changes that do not require a Contract Change
Participate in customer change management processes to plan, document, notify, and implement service changes
Advise customer of upcoming Microsoft platform changes that may impact availability and coordinate configuration change requests
Manage and operate Service Request automation (SRa) platform built on Microsoft Power Platform
Process Standard Service Requests (SSRs) from the MAT service catalog including distribution group, shared mailbox, and mailbox access changes
Scope, quote, and process Non-Standard Service Requests (NSSRs) through the Change Control Process or on a T&M basis
Produce standard monthly reports via M365 Automated Reporting and PowerBI Reporting Analytics (PRA)
Monitor M365 Applications at the tenant level; respond to alerts and provide monthly availability reports
Generate NSSR security reports detailing access requests, granted roles, access periods, and related incidents
Support custom or ad-hoc reporting requests on a time-and-materials basis