Off-Premise Sales and Marketing Manager
About The Position
The Off-Premise Marketing Manager brings our brand to guests wherever they are by leading all off-premise channels, including pickup, first party delivery, third party delivery, catering, and specialty programs. This role is built for someone with a passion for igniting growth, someone who knows how to build and fuel partnerships with DoorDash and Uber Eats, drive momentum in our own first party delivery, and make every pickup experience feel effortless and personal. It takes strong off premise knowledge, flawless execution, and the drive to keep the fire lit across every channel. Reporting to the Senior Director of Marketing, this role works cross functionally to make sure each off-premise touchpoint stays true to our brand and delivers with that unmistakable Torchy's energy.
Requirements
- 5+ years of experience in restaurant marketing, digital partnerships, or off-premise channel management.
- Experience managing third-party delivery platforms such as DoorDash, Uber Eats, or Grubhub.
- Strong understanding of pricing, cost management, and promotional planning.
- Experience supporting or developing catering programs.
- Proven ability to analyze data and translate insights into clear business actions.
Nice To Haves
- Bachelor's degree in Marketing, Business, or related field (or equivalent experience).
- Experience in a multi-unit restaurant or hospitality brand environment.
- Familiarity with loyalty programs, app integrations, and digital ordering systems.
- Demonstrated success in negotiating partner contracts or co-marketing investments.
- Passion for hospitality, innovation, and creating exceptional guest experiences.
Responsibilities
- Lead Off-Premise Channels: You will oversee pickup, delivery, third-party platforms, catering, and specialty programs to ensure each experience delivers on Torchy's high standards.
- Manage Partnerships: You will lead daily relationships with DoorDash, Uber Eats, and other third-party platforms, maintaining accurate menus, pricing, and brand representation.
- Negotiate and Optimize: You will negotiate contracts, promotions, and marketing investments to maximize visibility, reach, and profitability.
- Drive Marketing Execution: You will plan and execute off-premise marketing programs and promotions that build awareness and drive sales growth.
- Collaborate on Pricing and Finance: You will partner with Finance to align pricing, commissions, and promotional funding to balance growth and margin objectives.
- Partner Across Teams: You will collaborate with Operations, Culinary, Supply Chain, and Digital to ensure packaging, fulfillment, and integration meet brand and guest expectations.
- Analyze and Report Results: You will monitor sales performance, order trends, mix, and profitability to identify opportunities for improvement.
- Support Catering Programs: You will develop and support catering and group ordering programs, including menu design, pricing, and promotion.
- Maintain Content: You will ensure menus, photography, seasonal features, and promotions are accurate, up-to-date, and aligned with Torchy's brand.
- Innovate: You will stay curious -- exploring emerging trends in delivery, catering, and convenience, bringing forward new ideas to enhance the off-premise guest experience.
- Additional Responsibilities: You will perform other duties as assigned to support the business and team needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Food Services and Drinking Places
Number of Employees
5,001-10,000 employees
