OEM Program Specialist

AgreeYa Solutions • Burlington, VT

10d • Remote

About The Position

AgreeYa is a global Systems Integrator and is seeking an experienced Communications Operations Specialist to join our growing team. As a Communications Operations Specialist we are seeking a data-driven storyteller to join our Global Communications team as a Communications Operations Specialist . This role is the analytical engine of our team, responsible for measuring the impact of our work and translating complex data into a compelling narrative of success. If you have an affinity for building beautiful presentations, a deep expertise in media analysis tools, and a passion for letting the data tell the story, this role is for you. You will be the central point for all communications metrics, highlighting the amazing work the team delivers and helping to shape our future strategy. Own and deliver weekly, monthly, and quarterly communications performance reports to leadership, key stakeholders, and the wider team. Manage our suite of media analysis and monitoring tools, ensuring data integrity and serving as the team's subject matter expert. Track, analyze, and report on key performance indicators including Share of Voice (SOV), message pull-through, sentiment, key media placements, and executive visibility. Create compelling, visually-driven presentations and dashboards that transform raw metrics into a clear and powerful story of the team's impact and value. Collaborate with regional and functional communications leads to ensure consistent metric tracking and reporting across all team activities and campaigns. The Program Specialist supports the OEM Services Program Management Team in the facilitation, prioritization, and execution of assigned tasks and projects. Program Specialists work closely with the OEM Program Managers to assist in the coordination and facilitation of our OEM Program needs including, but not limited to client order processing, report generation, compliance and program requirement management, and assist in documentation. The Program Specialist will also assist the OEM Services group in knowledge gathering and distribution, scheduling, and event coordination.

Requirements

• Must have proficiency with MS Suite including but not limited to Office and Excel
• Proven data processing, accurate and thorough documentation, prioritization, and critical thinking skills
• Excellent command of business English for written and oral communications.
• Proficient computer troubleshooting methodologies (with on-the-job training provided for proprietary technologies and applications)
• Prior work experience in an office environment; familiarity with web-based technologies and Windows environment

Responsibilities

• Support the OEM Services Team in project coordination & execution
• Manage and organize a shared inbox that serves as a primary input for product-level orders and cancellations
• Ensure dealer-level requests are validated and documented in a centralized location in line with Program requirements
• Route dealership adds and cancels to appropriate internal teams per defined workflows ensuring efficient execution of sales opportunities or churn risks
• Establish a defined cadence for communicating with the Program Manager to ensure the OEM is aware of order status, opportunities or challenges with the processes
• Assist in required program daily, weekly and monthly deliverables
• Validating contractually required reports for clients as guided by the Program Managers
• Investigate and document billing discrepancies
• Support data hygiene efforts required to streamline departmental processes and identify efficiencies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees