OEM Field Support Manager (Remote)

RTX

3d • Remote

About The Position

We are looking for an OEM Field Support Manager (FSM) located near Little Rock, Arkansas. The FSM will manage key relationships with a strategic OEM customer located in Little Rock. They'll be a primary liaison and brand ambassador between the assigned customer base and P&W Canada providing technical and commercial support. To succeed in this role, you will be an experienced professional with strong technical skills in aviation maintenance. The FSM will be a key point of contact for a strategic customer in the area, so you will also need to have strong customer service/customer relation skills and be comfortable working with competing priorities. The regular hours for this role will be Monday-Friday from 8am-5pm. Additionally, there will be times where after hours and/or weekend coverage is needed to support the business.

Requirements

• An Advanced Degree in a related field with a minimum of 7 years of aerospace experience in MRO management, customer account management, and/or aerospace technical experience, OR a Bachelor's Degree and a minimum of 10 years of prior relevant experience, OR in lieu of a degree a minimum of 14 years of prior relevant experience.
• Active US Driver’s License and Passport.

Nice To Haves

• 10+ years direct customer-facing experience.
• Previous experience in aviation maintenance, field services, engineering, or other relevant technical positions within the aerospace industry.
• Demonstrated leadership in customer account management and capable of communicating at all levels within an organization.
• Proficient technical knowledge of P&WC’s engine portfolio.
• Computer Systems: CRM; SAP; Microsoft Office proficiency preferred.

Responsibilities

• Act as a single point of contact for the strategic customers in the region.
• Act as a liaison between the customer base and other areas of the business.
• Own, maintain and drive resolutions to engine-related “aircraft-on-ground” situations.
• Support regional technical/commercial reviews and senior management meetings with the customer base.
• Support other P&WC business units that manage customer accounts and events within the region.
• Support Entry-into-Service (EIS) activities.
• Provide input on new contract proposals for customers within the assigned region.
• Help to define strategies to drive service level improvements.
• Collect engine operational data and provide first line feedback to P&WC Program groups of operating problems, customer perceptions and needs.
• Provide on-site assistance and solutions for all technical, commercial, and operational problems encountered, working in partnership with the appropriate departments within P&WC.
• Visit and cultivate relationships with key customers in the assigned region through routine contact.
• Provide back-up support for customers in other adjoining regions, as needed.

Benefits

• Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees