Ocean Export Agent

Expeditors • Franklin, WI

115d

About The Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department. The position involves ensuring smooth and timely freight process flow, accurate data entry into the operational system, tracking and tracing Ocean Export files, and reporting. Compliance with internal and external regulations is crucial, as well as understanding department process flow and seeking best practices to improve operational efficiency and productivity. The role also includes overseeing communications, responding timely to emails and requests, and escalating problems to management when necessary.

Requirements

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word)
• Hazardous Materials certification (preferred)
• Fluent in English

Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Export Files and reporting
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and look for best practices to improve operational efficiency and productivity
• Ensure all customers' standard operating procedures are in place and updated in the DLSOPs
• Oversee communications and provide timely responses to emails and requests (internal and external)
• Escalate problems to Management when necessary

Benefits

• Paid Vacation
• Holiday
• Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: No Education Listed