Ocean Export Agent

Expeditors • Bensenville, IL

114d • $20 - $28 • Remote

About The Position

Ensure smooth and timely freight flow. Ensure accurate and timely data entry into our operational system. Track and Trace Ocean Export Files and reporting. Use the Global Ocean Export Monitor daily. Ensure documents are sent timely and Shipping notices communicated to overseas and customers. Ensure accurate and timely client and vendors billing. Interact with our customers in arranging their international shipments, meeting customer service standards. Contribute to maintaining good relationships with suppliers (Ocean carriers, trucking companies and others involved). Always meet compliance with regulations internal and external in accordance with government regulations. Understand department process flow, and looking for best practices to improve operational efficiency and productivity. Ensure all customers standard operating procedures in place and updated in Customer SOP. Meet KPI standards in accordance with the Company's procedures. Overseas communications, timely responses to emails and requests (internal and external). Escalation of problems to Management when necessary. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Meets company standards of 52 hours training per year per employee. Attend training classes when required. Complete mandatory training when required. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Requirements

• A good understanding of Expeditors' Products and Services
• Understanding of ocean documentation process, a plus
• Hazardous Materials certification (preferred)
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good Microsoft Office and computer skills
• Positive and willing to help attitude

Responsibilities

• Ensure smooth and timely freight flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Export Files and reporting
• Use the Global Ocean Export Monitor daily
• Ensure documents are sent timely and Shipping notices communicated to overseas and customers
• Ensure accurate and timely client and vendors billing
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintaining good relationships with suppliers (Ocean carriers, trucking companies and others involved)
• Always meet compliance with regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in Customer SOP
• Meet KPI standards in accordance with the Company's procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride
• Meet company standards of 52 hours training per year per employee
• Attend training classes when required
• Complete mandatory training when required
• Adhere to the company's 10 cultural attributes

Benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• 26 work from home days per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation