Ocean Activites Attendant

Four Seasons Hotels and Resorts • Naples, FL

1d • Onsite

About The Position

Four Seasons is a company powered by its people, committed to creating amazing experiences for guests, residents, and partners through luxury with genuine heart, and fostering a world-class employee experience and company culture. The Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples, Florida. The resort features residents-only facilities, a luxury spa, state-of-the-art well-being/fitness center, diverse fine dining, outdoor pursuits including a tennis center and an 18-hole golf course, bowling, and a movie theater, and an exclusive private club. The Ocean Activities Attendant will deliver the highest level of customer service to residents, hotel guests, and community visitors, providing accurate and informative guidance related to ocean awareness, ecology, environmental practices, water safety, and general knowledge of the region, ocean, and resort. The role involves assisting in the facilitation and execution of aquatic programs, promoting revenue-generating services, maintaining certifications, participating in training, contributing to a positive work environment, and resolving guest concerns.

Requirements

• A genuine commitment to providing exceptional service to residents, guests, and colleagues.
• Strong interpersonal and communication skills.
• Ability to perform effectively under pressure, manage priorities, and adapt to changing operational conditions.
• A high level of professionalism and a strong sense of responsibility within the team environment.
• Effective organizational skills and the ability to work independently when necessary.
• Current CPR, AED, and First Aid certifications, with the physical capability to perform all duties associated with ocean activity operations.
• Previous experience in Ocean Activities, recreation, lifeguarding, or relevant roles.
• Proficiency in communication, adherence to procedures, and compliance with safety standards.
• Flexibility in scheduling, including availability on weekends and holidays.
• Fluency in English and legal authorization to work in the United States are required.

Responsibilities

• Deliver the highest level of customer service when interacting with residents, hotel guests, and community visitors.
• Provide accurate and informative guidance related to ocean awareness, ocean ecology, environmental practices, water safety, and general knowledge of the region, ocean, and resort.
• Assist in the facilitation and execution of aquatic programs for residents and guests, ensuring optimal utilization of facility offerings while supporting innovation and excellence in guest experiences.
• Promote and support revenue-generating services by effectively communicating program offerings, assisting with reservations, and upholding service standards for all Ocean Activities programs.
• Maintain all required certifications and consistently comply with mandatory safety protocols and performance standards.
• Participate in ongoing performance evaluations and training opportunities to support personal and departmental development.
• Contribute to a positive and professional working environment by demonstrating strong teamwork, reliability, and adherence to operational requirements.
• Participate in regular staff trainings and safety drills.
• Assist in promptly resolving guest concerns with professionalism and accuracy.
• Complete incident reports, safety documentation, and equipment logs as required.

Benefits

• Lucrative salary!
• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel stays around the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed