OCE Program Customer Technical Service Engineer - Onsite

RTX • East Hartford, CT

2d • Onsite

About The Position

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.
At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?
This role is perfect for individuals who thrive in a fast-paced, customer-facing environment and enjoy solving complex technical challenges. Your expertise and dedication will directly contribute to the safety and reliability of our customers' operations.
If you’re passionate about aviation, eager to tackle technical challenges, and ready to make a difference on a global scale, we want to hear from you!
In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.
This role is:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

Requirements

• Bachelor's Degree in Engineering
• 5+ years of Engineering experience, or 3+ years with an advanced degree
• U.S citizenship is required as only U.S citizen are authorized to access information under this program contract.
• Occasional weekends and off hours are required.

Nice To Haves

• Airline field support is preferred
• Engine or aircraft maintenance experience highly preferred

Responsibilities

• Collaborate Globally: Work directly with airline customers and Maintenance, Repair, and Overhaul engine shops worldwide to support PW4000/2000-powered aircraft, with a focus on Fan, Compressors, Mechanical Systems, and Nacelle.
• Investigate & Recommend Solutions: Lead engine event investigations to identify root causes, resolve operational challenges, and provide expert guidance on troubleshooting, service bulletin retrofits, and engine manual interpretation.
• Develop Technical Data: Initiate and oversee the creation of Engineering Authorizations (EAs), Special Instructions, and other maintenance documents to support airline customers. Contribute to updates for Aircraft Maintenance Manuals (AMM), Engine Manuals, Clean, Inspect & Repair (CIR) manuals, and Maintenance Planning Guides.
• Collaborate with Industry Experts: Serve as a technical liaison to Pratt & Whitney’s Product Safety, Certification & Validation team, as well as airframer teams, to address modifications, inspections, and maintenance of high-performance engines.
• Support Critical Operations: Triage urgent Aircraft-On-Ground requests, providing timely solutions to keep fleets flying. Occasional weekend or off-hours support may be required, with a company cell phone provided.
• Empower Customers: Assist airline engineers, maintenance control technicians, and Pratt & Whitney Field Service Representatives in resolving complex, on-site technical challenges.
• Drive Continuous Improvement: Identify recurring issues and propose innovative solutions to enhance support processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level