Occupational Medicine Clinical Staff Coordinator - SRS Kearny Mesa - Full-Time - Day Shift

Sharp HealthCare•San Diego, CA

15d•$26 - $36

About The Position

This position functions as the liaison for all communications that go on within the Occupational Medicine Department between the staff, physicians and Supervisor. The Staff Coordinator will ensure the smooth functioning of the department through out the day.

Requirements

certification of completion of a Medical Assistant program.
AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED

Nice To Haves

1 Year Medical Assistant experience in related clinical area.
Experience with CAOHC, UDS/BAT, and Spirometry.
Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERRED
Hospital Corpsman (HM) - US Navy -PREFERRED

Responsibilities

Participates in clinical and department specific meetings, technical in-services, customer service training, and mock codes.
Orients new nurse to department.
Train all new clinical staff to the role.
Consistently acts as a team player.
Adjust staff schedules/hours adhering to departments float/flex policies, assist in other departments/locations throughout Sharp Rees Stealy or Sharp Healthcare.
Continuously monitors department workflow and makes appropriate adjustments in staffing assignments.
Uses positive communication skills, identifies issues, makes suggestions related to access, patient care and patient satisfaction to immediate supervisor and offers solutions for resolution in cooperation with other team members (Providers, PSRs, etc.)
Responsible for coaching on the spot for clinical staff errors.
Provides assistance to PSRs in resolving issues related to front desk responsibilities including scheduling and telephone management.
Acts as a positive role model and ensures appropriate service delivery.
Gives and receives feedback about care and service delivery.
Times patient in and out on their paperwork within established timeframes.
Completes yearly competencies and attends annual Sharp Experience Assembly.
Oversee all business needs of the department when Supervisor is out.
Smiles, makes eye contact, uses warm and professional tone of voice when calling patients and escorting them to the exam room.
Addresses all patients by first and last name, unless otherwise requested by the patient.
Checks for correct name pronunciation.
Introduces self-using first name and role/title.
Wears name badge where it can be easily seen.
Provides physical assistance to patients as indicated (e.g., getting onto exam table in exam rooms).
Ensures patient is comfortable while waiting in exam room (offers blanket, magazines, etc.)
Returns regularly and explains delays to patients waiting in exam rooms.
Keeps PSR informed of back office events and status.
Refrains from discussion of personal issues or patient-related conditions where patients can overhear.
Consistently monitors voice volume in patient care areas.
Adheres to Sharp HealthCare policies and procedures regarding confidentiality.
Maintains patient privacy, i.e., occupied exam room doors are kept shut, patients information is not discussed where it can be overheard or shared inappropriately.
Assists patients who appear to be lost or confused.
Follows all policies and procedures for telephone etiquette and protocol (i.e., answers phone within 3 rings, announces caller before transfer, answers all phones in area).
Listens to patients, collects pertinent information, recognizes the urgency of the patient's problem and routes to physicians.
Returns phone calls according to physician instruction.
May schedule patient appointments.
Ensure that staff all utilize 'warm transfers' of calls.
Ensure prompt and efficient return of messages according to established policy.
Troubleshoots and resolves problem calls.
Assumes responsibility for receiving of results, routing to provider and forwarding to medical records.
Monitors patient flow, physician schedules and completes daily tasks to ensure quality and meet service standards.
Reviews charge tickets for accuracy and completeness.
Follows policy and procedure for entering of OCM/HCN.
Completes work within assigned hours.
Ensure that all supplies and medications are ordered in a timely manner.
Establish par levels so as not to over order.
Complete yearly inventory for Supply Chain Services.
Follows all policies and procedures.
Demonstrates familiarity with nursing policy and procedure manuals.
May participate in writing or revision of policies.
Adhere to Appearance Standards Categories II.
Demonstrates clear knowledge and accountability of quality regulations and standards for department.
Maintains Quality Assurance book/list on unit.
Assure all QA assignments are done on a daily basis by assigned staff.
Complete QA and submit to Manager monthly.
Maintains department standards including attendance, punctuality and completion API.
Performs all other duties as required by Supervisor/Manager, or Director.
Demonstrates technical expertise and competency within scope of practice.
Functions as a clinical resource for the assigned area.
Partners with physicians to identify and resolve site specific issues.
Maintains current knowledge of medications and administration techniques.
Ensure all clinical staff are competent in all needed computer applications.
In partnership with physician, provides specific educational material and individual teaching.
Uses Universal precautions and demonstrates knowledge of infection control policies and procedures.
Participates in clinical projects as directed by the coordinator, Occupational Health Nurse or Director.
Successfully completes departmental training such as: CAOHC, UDS/BAT, Spirometry.
Completion of department training is monitored and managed per department leadership.
Follows established guidelines for infectious control policy and procedure.
Annual skin test is current.
Maintains environmental/equipment safety and reports any potential hazardous situation to supervisor/manager.
Attends all mandatory safety and training in-services.