Occupational Health Call Center Clinician

MedStar-posted 3 months ago
$74,214 - $134,596/Yr
Administrative and Support Services
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Responsible for providing Occupational Health information and guidance to MedStar associates through the remote OHCC. Communicates and provides current and accurate information to associates as identified in clinical guidance and resources provided. Requires the ability to utilize technical telecom and computer software to effectively perform the role. Ability to multitask and navigate multiple sources of electronic medical record and reports to effectively provide information to associates. Ability to communicate and consult with managers and assistant managers when complex issues arise. Displays strong skills in listening, caring communication, problem solving, and teamwork.

  • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards.
  • Complies with governmental and accreditation regulations.
  • Develops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards.
  • Ensures compliance with hospital/facility policies and procedures and governmental/accreditation regulations.
  • Establish and maintain all items needed to provide a successful screening of associates in applicable systems and as defined in clinical protocols including OpenScape phone system, MedConnect, OHM, etc and maintain HIPAA compliance.
  • Consult with OHCC managers as needed for proper guidance.
  • Document all OHCC calls as instructed by the OHCC managers.
  • Transfer calls to the proper Occupational Health office as appropriate.
  • Review any clinical, operational or business updates that are communicated from clinical leadership.
  • Utilize the provider resources that are available and regularly updated to understand processes and clinical updates.
  • Begin the shift at the designated time ready to answer calls.
  • Screen associates to determine the need for testing, quarantine or monitoring for symptoms while providing detailed explanation of the plan to the associate.
  • Provide associates with proper education and guidance to maximize safety and reduce the risk of transmission of Covid-19.
  • Document screening with recommendations and all necessary communication with associate's managers regarding work status.
  • Complete the screening, providing the associate with all relevant information for testing, quarantine, and safety.
  • Recognize clinical circumstances requiring referral to occupational health, evisit, or emergency department.
  • Perform any additional projects or duties as requested by OHCC managers and ask questions as needed.
  • Contribute evening/night hours, weekends, and holidays as required.
  • Act as centralized support line for Occupational Health with other non-Covid related duties and responsibilities including vaccination compliance, return to work, pre-placement, needle stick management, work injury triage, onboarding projects, records requests, general occupational health information, and other projects as needed.
  • Participate in meetings and on committees and represent the department and business unit in community outreach efforts.
  • Participate in multi-disciplinary quality and service improvement teams.
  • Completion of required education for clinical field required.
  • Associate's degree required and Bachelor's degree preferred.
  • 3-4 years clinical experience required.
  • Previous clinical call center experience preferred.
  • NP - Nurse Practitioner - Licensed Upon Hire required or RN - Registered Nurse - State Licensure and/or Compact State Licensure Upon Hire required or PT - Physical Therapist Upon Hire required or Health Services/OT - Occupational Therapist - Registered Upon Hire required or ST - Speech Therapist Upon Hire required.
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