Occupancy Specialist

Retirement Housing Foundation•Cleveland, OH

8d•$24 - $24•Onsite

About The Position

The Occupancy Specialist at Deaconess Zane and Kraft, both senior livingmunities, is responsible for ensuringpliance with HUD program regulations, maintaining tenant records, processing certifications, and managing the occupancy process from move-in to move-out. The role requires meticulous attention to detail, stronganizational skills, and excellent customer service to ensure a smooth andpliant housing experience for residents.

Requirements

Previous experience and in-depth knowledge of occupancy regulations, particularly HUD programs.
Stronganizational, verbal, and writtenmunication skills are required.
Ability to work with sensitive and confidential information while adhering to all relevant regulations.
Excellent attention to detail and the ability to manage multiple tasks efficiently.
Strong interpersonal skills and the ability to deliver excellent customer service to a diverse senior population.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and occupancy software.
Ability to work independently and as part of a team, maintaining a positive and professional attitude.
Must pass a background and credit check according to RHF policies.
Flexibility to work occasional evenings or weekends, as needed.

Nice To Haves

Occupancy Specialist and Tax Credit Specialist certificates are preferred.
Experience with occupancy software, particularly OneSite, is strongly preferred.

Responsibilities

Manage all aspects of the occupancy process, including processing move-ins, move-outs, annual recertifications, and interims, ensuring all activitiesply with HUD program requirements.
Maintain aprehensive and up-to-date waiting list of prospective residents.
Schedule monthly interviews with residents, collecting and verifying necessary documentation for annual certifications and recertifications.
Ensure timelypletion of all occupancy-related tasks, adhering to strict deadlines and guidelines.
Maintain confidential tenant files, ensuring they meet HUD program standards.
Submit special claims as required, and process background checks, credit reports, and other necessary documentation for new applicants.
Run monthly EIV reports, ensuringpliance with HUD requirements, and maintain EIV binders for audits and reviews.
Assist with the resolution of findings from Management and Occupancy Reviews (MOR), ensuring any deficiencies are addressed promptly.
Maintain positive relations with tenants, providing outstanding customer service to a diverse senior population.
Address resident inquiries and concerns in a timely and professional manner, fostering a supportive and weingmunity.
Collaborate with the property management team to enhance the overall resident experience and ensure a well-functioningmunity.