Occupancy Specialist

Mac Properties • St. Louis, MO

30d • $22

About The Position

Mac Properties is seeking a detail-oriented and service-focused Occupancy Specialist to support operations at The Branscome, a HUD-regulated, Project-Based Section 8 (PBS8) community in St. Louis.
This role plays a critical part in ensuring regulatory compliance, managing resident certifications and renewals, and delivering a positive resident experience.
The Occupancy Specialist partners closely with property leadership and maintenance teams to support day-to-day operations while maintaining audit-ready files and high customer service standards. Experience in affordable housing and Yardi is strongly preferred.
The pay rate for this role is $22/hour. If you are passionate about customer service and have HUD Project- Based Section 8 program experience, please apply today!

Requirements

• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• High school diploma or equivalent required

Nice To Haves

• Experience with HUD, Project-Based Section 8 (PBS8), or affordable housing programs preferred
• Experience using Yardi or similar property management systems preferred
• Affordable housing credentials such as COS, TCS, HCCP, or SHCM are a plus

Responsibilities

• Process initial, annual, and interim resident certifications in accordance with HUD and PBS8 requirements
• Manage resident lease renewals and ensure accurate, timely documentation
• Verify income, assets, household composition, and eligibility
• Maintain organized, audit-ready resident files
• Utilize Yardi for certifications, renewals, leasing activity, and reporting
• Lease apartments in compliance with HUD and affordable housing regulations
• Conduct apartment showings and clearly explain program qualifications and lease terms
• Deliver professional, responsive customer service to residents and prospects
• Address resident concerns and escalate issues when appropriate
• Support resident retention through proactive communication
• Conduct regular building and unit walks
• Coordinate with maintenance on work orders and unit readiness
• Assist with move-ins, move-outs, inspections, and required documentation

Benefits

• Mac Properties is committed to providing quality housing and meaningful resident experiences.
• This role offers an opportunity to grow within affordable housing compliance and property operations while working with a collaborative and mission-driven team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees