Occupancy Specialist

Retirement Housing Foundation•San Pedro, CA

1d•$21 - $23

About The Position

The Occupancy Specialist at Harbor Towers is responsible for managing the occupancy process for a 180-unit senior apartment community, ensuring compliance with HUD and Low-Income Housing Tax Credit (LIHTC) program regulations. This role involves maintaining accurate tenant records, overseeing certifications, and providing excellent customer service to residents. Success in this position requires a keen eye for detail, a strong understanding of compliance requirements, and a commitment to fostering a welcoming and well-functioning community.

Requirements

Proven experience and in-depth knowledge of HUD and LIHTC program regulations.
Organizational Skills: Exceptional attention to detail with the ability to manage multiple priorities effectively.
Communication: Strong verbal and written communication skills.
Confidentiality: Ability to handle sensitive and confidential information in compliance with all relevant regulations.
Customer Service: Strong interpersonal skills with the ability to provide excellent service to a diverse senior population.
Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and occupancy management software.
Ability to work independently and collaboratively as part of a team.
Must pass a background and credit check per RHF policies.
Flexibility to work occasional evenings or weekends as needed.

Nice To Haves

Occupancy Specialist and Tax Credit Specialist certifications are preferred.
Experience using occupancy management software, particularly OneSite, is strongly preferred.

Responsibilities

Move-Ins, Move-Outs, and Recertifications: Process all move-in, move-out, annual, and interim certifications with strict adherence to HUD and LIHTC program requirements.
Waiting List Management: Maintain an accurate and up-to-date waiting list for prospective residents, ensuring compliance with fair housing regulations.
Resident Interviews: Schedule and conduct monthly interviews with residents to collect and verify required documentation for certifications and recertifications.
Deadlines and Timeliness: Ensure all occupancy-related tasks are completed on schedule and comply with program standards.
Tenant File Maintenance: Maintain confidential tenant files in accordance with HUD and LIHTC program standards, ensuring readiness for audits.
Claims and Documentation: Submit special claims as necessary and process background checks, credit reports, and other documentation for new applicants.
EIV Report Management: Run monthly Enterprise Income Verification (EIV) reports to ensure compliance with HUD requirements and maintain EIV binders for audits.
Audit Preparation and Resolution: Assist in preparing for Management and Occupancy Reviews (MOR) and resolving findings promptly to maintain compliance.
Tenant Communication: Provide exceptional customer service by addressing resident inquiries, concerns, and needs professionally and efficiently.
Community Relations: Foster a supportive and welcoming environment for a diverse senior population, collaborating with the property management team to enhance the resident experience.