Occupancy Specialist

FPM - Affordable Housing • Chula Vista, CA

416d • $43,680 - $43,680

About The Position

The Occupancy Specialist at Congregational Tower is responsible for managing the occupancy process for a 186-unit senior apartment community, ensuring compliance with HUD and Low-Income Housing Tax Credit (LIHTC) program regulations. This role involves maintaining accurate tenant records, overseeing certifications, and providing excellent customer service to residents. Success in this position requires a keen eye for detail, a strong understanding of compliance requirements, and a commitment to fostering a welcoming and well-functioning community.

Requirements

• Proven experience and in-depth knowledge of HUD and LIHTC program regulations.
• Occupancy Specialist and Tax Credit Specialist certifications are preferred.
• Experience using occupancy management software, particularly OneSite, is strongly preferred.
• Exceptional attention to detail with the ability to manage multiple priorities effectively.
• Strong verbal and written communication skills.
• Ability to handle sensitive and confidential information in compliance with all relevant regulations.
• Strong interpersonal skills with the ability to provide excellent service to a diverse senior population.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and occupancy management software.
• Ability to work independently and collaboratively as part of a team.
• Must pass a background and credit check per RHF policies.
• Flexibility to work occasional evenings or weekends as needed.

Responsibilities

• Process all move-in, move-out, annual, and interim certifications with strict adherence to HUD and LIHTC program requirements.
• Maintain an accurate and up-to-date waiting list for prospective residents, ensuring compliance with fair housing regulations.
• Schedule and conduct monthly interviews with residents to collect and verify required documentation for certifications and recertifications.
• Ensure all occupancy-related tasks are completed on schedule and comply with program standards.
• Maintain confidential tenant files in accordance with HUD and LIHTC program standards, ensuring readiness for audits.
• Submit special claims as necessary and process background checks, credit reports, and other documentation for new applicants.
• Run monthly Enterprise Income Verification (EIV) reports to ensure compliance with HUD requirements and maintain EIV binders for audits.
• Assist in preparing for Management and Occupancy Reviews (MOR) and resolving findings promptly to maintain compliance.
• Provide exceptional customer service by addressing resident inquiries, concerns, and needs professionally and efficiently.
• Foster a supportive and welcoming environment for a diverse senior population, collaborating with the property management team to enhance the resident experience.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed