Occupancy Specialist / Community Coordinator (Newport Harbour)

WinnCompanies•Newport News, VA

About The Position

WinnCompanies is looking for an Occupancy Specialist / Community Coordinator to join our team at Newport Harbour, a 200-unit residential community located in Newport News, VA. In this role, the ideal candidate will be responsible for assisting the Property Manager with the initial, interim, and annual tenant recertifications at the property. You will also work closely with residents, partners, and the community staff to identify needs, interests and opportunities for individuals and the community at large.

Requirements

High school diploma or GED equivalent.
1-3 years of relevant work experience.
Experience with various computer systems, including Microsoft Office.
A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
Demonstrated success with partner management.
Outstanding verbal and written communication skills.
Excellent customer service skills.
Superb attention to detail.
Strong organizational and time management skills.
Ability to work with a diverse group of people and personalities.

Nice To Haves

Associate's degree in business or social work.
Experience in hospitality, customer service, sales, retail, or the restaurant industry.
Experience with Yardi or RealPage property management software.

Responsibilities

Process initial, interim, and annual recertifications.
Notify residents of their impending recertifications using notices supplied by Property Management Software.
Conduct the recertification interviews with residents.
Review each recertification to ensure that all checklist items are complete.
Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks, and other organizations (e.g., drug stores).
Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority.
Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.
Ensure all information is accurate and entered in the Property Management Software.
Comply with company policies regarding the proper treatment of Tax Credit and Resident files.
Assist the Property Management staff with all facets of the move-in process.
Ensure that files comply with the regulations of all funding/regulatory agencies.
Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered timely.
Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations.
Create and implement an annual Connected Communities plan for the community based on need, interest, and opportunities. Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications.
Manage property Connected Communities budget. Review and track goals with Property Managers and Regional Managers.
Coordinate resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement.
Provide direct resident services assistance, program referrals, and 1-1 coaching (when necessary) to individuals and families based on assessed need.
Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn’s 6 key outcome areas.
Create and manage Memorandums of Agreement (MOUs) with third parties providing services and programs on and off-site for residents.
Utilizing Apricot 360, collect, manage, report on, and analyze resident data, and ensure accuracy and consistency with established data.
Data is collected through annual resident surveys, resident touchpoints, community programs, activities, and partner reporting.
Effectively develop methods of communication with residents, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates.
Actively participate in professional development opportunities provided by the region, department, and Winn.

Benefits

Regular full-time US employees are eligible to participate in the following benefits:
Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
401(k) plan options with a company match
Various Comprehensive Medical, Dental, & Vision plan options
Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
Tuition Reimbursement program and continuous training and development opportunities
Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
Flexible and/or Hybrid schedules are available for certain roles
Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
To learn more, visit winnbenefits.com