Occupancy Improvement Specialist

ConcordRENTS • Maitland, FL

6d • $70,000 - $80,000 • Onsite

About The Position

ConcordRENTS is a distinguished leader in providing a quality and customer-centric property management experience with a focus on affordable and market rate multifamily communities throughout Florida. Our continued success is based upon our exceptional team members. Join ConcordRENTS to advance your career while working for a company with over a 30-year history investing in maintaining our community and our team members while also enjoying industry-leading starting wages. In addition, we offer rental discounts ranging from 20% to 50% at participating communities for select team members. Our team members' commitment to the company is strengthened by ConcordRENTS belief that everyone has a right to earn a living wage and prepare themselves for a secure retirement. ConcordRENTS is proud to make continued investments in our valued team members by offering a rich 401-K program that includes a company match of up to $5,250 per year. Our 401-K program offers a company match of 150% on the first 3% invested by an eligible team member, with additional matching up to $5,250 annually. Team members joining us with industry experience sometimes cite lack of investment by their previous organizations as a motivating reason to make a career change. Our management approach is to maintain the value and integrity of our communities while demonstrating exceptional customer service. This philosophy is accomplished by building relationships with our residents while providing them with a quality housing experience without the concern of whether the community can afford a repair. Ultimately, we measure the value of our performance based on the satisfaction of our residents. ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work. BASIC PURPOSE: Perform functions to improve occupancy and financial performance at identified communities by analyzing property and market challenges, implementing targeted strategies, and coaching onsite teams to strengthen leasing effectiveness and resident retention.

Requirements

• Knowledge and Experience
• Broad knowledge of training, marketing, consulting, and understanding of community financials.
• A Bachelor’s degree in education, business, marketing, or management related field strongly preferred.
• Minimum of five years multifamily housing experience required.
• Proven track record of developing and implementing strategies to improve communities’ occupancy and financial performance.
• Experience conducting thorough property assessments, analyzing internal performance metrics, and interpreting market trends, pricing data, and competitor activity to identify occupancy challenges and opportunities.
• Proven ability to turn data insights into targeted, actionable strategies that improve occupancy and deliver measurable results.
• Strong background working with Operations Leadership, Training, Marketing, and other internal teams to develop and implement strategic initiatives, with a track record of coordinating cross department efforts to ensure consistent execution across communities.
• Ability to speak, read and write English for safety and productivity reasons.

Responsibilities

• Assist communities identified by Operations Leadership to improve occupancy.
• Collaborate with the Director of Employee Relations and Operations Training to develop targeted strategies; and coordinate with relevant departments to ensure a seamless, aligned rollout of initiatives.
• Conduct property visits and analyze internal data, market conditions, and competitor insights to identify factors impacting occupancy and financial performance and develop customized strategies to improve results. This may include addressing current advertising, pricing, resident retention, developing leasing staff, and other property challenges.
• Identify competitors and conduct comprehensive competitor analysis.
• Work in partnership with Operations Leadership and onsite team to implement action items for increasing occupancy.
• Monitor, evaluate and track implemented strategies and team member performance, making refinements as needed.
• Evaluate team performance through observation, mystery shop reviews, and results achieved to identify training and marketing needs; deliver coaching and hands-on training in effective leasing strategies, product knowledge, and overcoming challenges; and reinforce company standards and policies.
• Build and maintain strategic partnerships with local businesses and employers in order to improve a community’s visibility or reputation in the market.
• Establish and strengthen relationships with the local housing authority office(s) under the company public housing authority (PHA) guidelines.
• May perform job functions typically found in a Leasing Professional, Assistant Community Director or Community Director position, when needed to assist the success of the community.
• Meet regularly with Operations Leadership and Director of Employee Relations and Operations Training to provide feedback and updates on assigned properties, strategies, challenges and results.

Benefits

• ConcordRENTS is proud to make continued investments in our valued team members by offering a rich 401-K program that includes a company match of up to $5,250 per year.
• Our 401-K program offers a company match of 150% on the first 3% invested by an eligible team member, with additional matching up to $5,250 annually.
• In addition, we offer rental discounts ranging from 20% to 50% at participating communities for select team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level