Occupancy Coordinator II (Crescent Park - 1351)

EAH Housing•Richmond, CA

11d•$26 - $39•Onsite

About The Position

Explore a career at EAH Housing. Start or continue a career in real estate development and management with EAH Housing. We are looking for talented and skilled professionals as we expand our property portfolio throughout California and Hawai`i. As a mission-based nonprofit organization and industry leader for more than 50 years, we live up to our values, and work to create opportunities to empower people to live better lives. Join us and make a difference today. Position is for a full-time Occupancy Coordinator II to work at Crescent Park, a 378-unit affordable family housing community in Richmond, CA. This is a HUD SEC 8 / TCAC Combo property. Responsible for assisting Resident Managers through hands-on processing of applications and recertification for both new lease-up, acquisition rehab and stabilized sites. Utilizes knowledge of local, state and federal laws and regulations relevant to affordable multi-family housing development, Low Income Housing Tax Credits and HUD programs. Under the direction of the Property Supervisor, may assist in the absence of a Resident Manager in the operation of a property in accordance with EAH Administrative guidelines to ensure effective fiscal, physical and social soundness. Understands and supports EAH’s mission and core values.

Requirements

Must have a HS diploma or equivalent.
Two years experience in property management and/or a housing regulatory agency
COS (Certified Occupancy Specialist) or CPO (Certified Profession of Occupancy) and/or TCS (Tax Credit Specialist; SCS – Site Compliance Specialist or SHCM – Specialist in Housing Credit Management and/or any related designation certification preferred.
Must have ready access to reliable vehicle and maintain own auto insurance with EAH minimum requirements.

Nice To Haves

Real Estate Salesperson license desirable.

Responsibilities

Verifies incomes and complies with HUD, LIHTC, CDBG, or other regulations regarding income certifications and other documentation/correspondence.
Maintains and monitors a viable Wait List of qualified perspective residents, minimizing vacancy loss; sends proper notices to add and/or remove applicants as necessary.
Conducts phone and on-site interviews for potential applicants/residents; shows unit(s) if available.
Monitors online applications and completes applicant certification and resident re-certification process online.
Schedules applicant appointments.
Conducts initial and follow-up interviews as necessary and approves all move-in files prior to manager approval.
Mails recertification letters to residents 120 days prior to the anniversary date of move-in; sets up appointments with residents to sign necessary forms.
Assists the Resident Manager in preparation of internal and agency file inspections.
Corrects internal and agency non-compliance file findings.
Sends reminder notices to residents who fail to make prompt appointment responses for the recertification process.
Reviews recertification schedule in Yardi on a monthly basis for timeliness.
Reviews Enterprise Income Verification (EIV) monthly and quarterly reports and assists by resolving discrepancies.
Ensures NAU (Next Available Unit) procedures are adhered to.
Assists the Resident Manager and helps train new Resident Manager’s and on-site staff with the completion of annual and interim re-certifications in a timely manner.
Actively participates in EAH’s Injury and Illness Prevention Plan.
Regular and predictable attendance.
Other duties as assigned.
Assumes responsibilities of Resident Manager in the Resident Manager’s absence, under the direction of the Property Supervisor.
Responsibilities include but are not limited to the following:
Maintains regular office hours and assumes primary responsibility for tenant-management relations.
Collects rents and makes electronic bank deposits.
Enters all relevant transactions into the computer as described in the REM Policies and Procedures manual.
Completes annual and interim re-certifications in a timely manner.
Regularly processes all invoices through Pay Scan.
Prepares and processes security deposit agreements, inspections and other forms for incoming residents.
Conducts inspections for outgoing residents and prepares final closing statements.
Processes evictions with assistance from the Property Supervisor.
Walks the grounds daily, making sure that everything on the property is clean and in good order.
Monitors work orders.
Ensures purchase of supplies do not exceed $500 without prior Property Supervisor approval.
Processes reasonable accommodation and modification requests.
May perform some or all of the essential responsibilities of the Leasing Agent, to include greeting prospective residents, showing model units, logging all rental traffic to include guest cards and phone calls and completing all follow-up of all rental inquires per EAH Policies and Procedures.
May conduct market surveys of competition, including occupancy rates, amenities, prices, specials, traffic, etc., and use the information to develop marketing strategies.
May conduct annual unit inspections.
Assists in scheduling vacant units for rental and occupancy.
Maintains a viable waiting list, markets units and screens applicants for vacancies according to appropriate guidelines.
Other duties as assigned.

Benefits

We offer a comprehensive benefits package that includes medical, dental, vision, disability and life insurance, as well as a 403(b) retirement plan with a 5% match.
We also offer generous vacation accrual, holiday schedule, and work schedule flexibility.
We believe in work / life balance.
15 days of vacation per year (which increases based on years of service)
10 paid sick days per year
13 paid holidays
Flexible Start Times (REM Onsite Positions)
Competitive Salaries
403b Retirement Plan with 5% company match
EAH Wellness Program
Comprehensive Employee Medical Insurance
Affordable Dental & Vision Insurance
Flexible Spending Account
EAP – Mental Health, Financial and Legal Services
$1,500 Employee Referral Program
EAH University, an in-house training program