Occupancy Coordinator I

Eah Housing • Saratoga, CA

309d • $23 - $34

About The Position

Explore a career at EAH Housing. Start or continue a career in real estate development and management with EAH Housing. We are looking for talented and skilled professionals as we expand our property portfolio throughout California and Hawai`i. As a mission-based nonprofit organization and industry leader for more than 50 years, we live up to our values, and work to create opportunities to empower people to live better lives. Join us and make a difference today.

Requirements

• High School diploma or equivalent required.
• One year of related leasing/marketing/sales experience or equivalent combination of education and experience preferred.
• Computer literacy; basic working knowledge of MS Word and Excel.
• Two years' experience in multifamily, elderly, or related occupancy management position.
• One year of experience working with HUD or TCAC programs.
• Occupancy certification/designation preferred.

Responsibilities

• Maintains and monitors a viable Wait List of qualified perspective residents, as well as internal transfer lists, minimizing vacancy loss.
• Conducts phone and on-site interviews for potential applicants/residents; shows unit(s) if available.
• Schedules applicant appointments; conducts initial and follow-up interviews as necessary and approves all move-in files prior to third party or manager review and approval.
• Ensures that recertification letters are mailed to residents 120 days prior to the anniversary date of move-in.
• Oversees appointments with residents to sign necessary forms.
• Ensures reminder notices are sent to residents who fail to make prompt appointment responses for the recertification process.
• Ensures all recertifications are scheduled so that they are completed by the anniversary date of move-in.
• Reviews recertification schedule in Yardi on a monthly basis for timeliness.
• Keeps up-to-date with latest developments in recertification process for property.
• Performs all LIHTC applicant interviews and is responsible for LIHTC compliance in accordance with TCAC.
• Ensures NAU (Next Available Unit) procedures are adhered to during leasing process.
• Verifies incomes and complies with HUD, LIHTC or other regulations regarding income certifications and other documentation/correspondence.
• Assists the Resident Manager and helps train new on-site staff with the completion of annual and interim re-certifications in a timely manner.
• Assists in the development and implementation of marketing plan.
• Assists in creation of advertisement for newspapers and other listings.
• Markets vacant/on notice units.
• Conducts marketing surveys of competition, including occupancy rates, amenities, prices, specials, etc.
• Greets prospective residents and shows model units, common areas, and amenities.
• Logs all rental traffic to include guest cards and phone calls.
• Completes follow-up of all rental inquiries in a timely manner.
• Processes rental application and prepares lease forms and reports according to property guidelines.
• Qualifies, demonstrates, and leases apartment in accordance with Fair Housing Guidelines.
• Conducts unit inspection for move-in.
• Participates in property inspections: quarterly, move-in and move-outs.
• Addresses complaints and resolves issues in a timely and professional manner.
• Maintains confidentiality of resident, applicant, and or employee information.
• Attends mandatory meetings and trainings.

Benefits

• Comprehensive benefits package including medical, dental, vision, disability and life insurance.
• 403(b) retirement plan with a 5% match.
• 15 days of vacation per year (which increases based on years of service).
• 10 paid sick days per year.
• 13 paid holidays.
• Flexible Start Times.
• Competitive Salaries.
• EAH Wellness Program.
• Affordable Dental & Vision Insurance.
• Flexible Spending Account.
• EAP - Mental Health, Financial and Legal Services.
• $1,500 Employee Referral Program.
• EAH University, an in-house training program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED