Occ Med Patient Service Representative - SRS Float Pool - Variable Shift - PRN

Sharp HealthCare • San Diego, CA

4h • $28 - $36

About The Position

What You Will Do Performs scheduling, reception, and other assigned department operational tasks.

Requirements

• H.S. Diploma or Equivalent
• 1 Year customer service experience.
• Must have customer service skills.
• Must have computer skills.

Nice To Haves

• Medical or hospital setting experience.

Responsibilities

• Participates in customer service performance improvement projects.
• Validates messages by clarifying expectations and verifying understanding of agreements/action plans.
• Uses effective interpersonal skills that are age appropriate with customers.
• Uses special needs resources (translation, phone services) to communicate with customers that speak another language or have hearing/speech disorders.
• Establishes effective working relationships between internal and external customers.
• Seeks opportunities for feedback to improve effectiveness of own communication.
• Integrates learning into changes in behavior, approach, and actions.
• Greets clients, MDs, referral sources and staff with eye contact, smiling & acknowledging person by name.
• Explains provider delays to client.
• Assists provider by getting client started on any initial paperwork.
• Maintains confidentiality according to department policy.
• Responds to client and co-worker needs & concerns as appropriate.
• Demonstrates flexibility in work practices.
• Supports organizational cost containment.
• Takes initiative in using time effectively.
• Actively sets priorities and adjusts to unscheduled situations.
• Accepts responsibility for own actions and outcomes.
• Initiates communication with others to ensure job is completed successfully.
• Treats customers and co-workers with dignity and respect.
• Is open and responsive to the diverse experiences and backgrounds of other people.
• Demonstrates respect and appreciation for individual, cultural and age-specific relationships.
• Consistently displays commitment and support of decisions.
• Establishes effective working relationships between internal and external customers.
• Accepts feedback about effectiveness of own communication.
• Integrates learning into changes in behavior, approach, and actions.
• Works cooperatively with co-workers to accomplish goals.
• Supports others in work completion.
• Stays informed through staff meetings, electronic communication, in-services, and educational opportunities.
• Shares and provides information with others.
• Initiates communication with others to ensure job is completed successfully.
• Knows own strength and weaknesses.
• Delivers answers and solutions within the agreed upon timeframe.
• Responds with acceptance and understanding to diversity in the workplace (e.g., cultural, age, opinion, style, etc.)
• Effectively communicates with co-workers despite individual differences.
• Decisions reflect the Sharp HealthCare Mission, Values, and Philosophy.
• Cooperates with initiatives to improve work processes.
• Tries new ideas and new ways of doing things with guidance.
• Notifies appropriate resources when issues or problems arise.
• Completes quality assurance monitoring tools as specified for department.
• Utilizes appropriate processes or tools to document identified problems to promptly initiate problem solving plans.
• Makes sound decisions and demonstrates ability to handle situations not covered by written or verbal instructions.
• Promotes quality outcomes in complex, new/unusual, or other high-risk clinical situations, collaborating or seeking additional resources as needed.
• Completes quality-monitoring tools as specified.
• Keeps abreast of new developments in field, discipline, or functional area.
• Answers telephones within 3 rings and in a professional manner.
• Transfers calls appropriately.
• Takes complete messages.
• Completes client scheduling per department policy.
• Works with service provider to maintain efficiencies in scheduling.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees