Obvious Total Loss - Virtual Adjuster - Remote

Allstate

8d•Remote

About The Position

As an Obvious Total Loss Adjuster, you will play a critical role in our claims handling process, focusing on determining the repairability or total loss of vehicles. Working remotely, you will spend the majority of your time managing total loss claims. Your responsibilities will involve reviewing claim details, preparing total loss valuations, assessing vehicle conditions, determining salvage valuations, and engaging in negotiation and settlement processes with our valued customers and/or claimants. As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Requirements

Strong analytical skills to evaluate moderate to complex vehicle damages effectively.
Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
Ability to work independently and manage time efficiently in a virtual work environment.
Detail-oriented and organized, with a commitment to delivering accurate and timely results.
A dedicated workspace in your residence that is private and free from distractions.
A minimum internet bandwidth of 50 MB download speed and 5 MB upload speed.
Appropriate work surface and seating.
Candidates are considered based on the time zone they live in.
If you selected for this position you need to be willing to work one of the following schedules to be determined by business needs.
Standard business hours 8:00 am - 4:30 pm local time

Nice To Haves

12 months or more of Auto Collision estimating in CCC One, Audatex, or Mitchell preferred
Previous experience in total loss adjustment or a related field is highly desirable.
Proficiency in using estimating software and valuation tools for virtual assessments.

Responsibilities

Investigate auto claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
Protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on.

Benefits

Medical, dental, and vision coverage.
Allstate pension plan and 401(k) savings plan.
Ayco financial coaching.
Spring Health mental and emotional wellbeing resources.
Paid parental leave.
Adoption reimbursement.
Paid time off.
Tuition reimbursement.
Wellness incentives.
Connectivity reimbursement of $80 per month to offset some of the cost of internet.