Observatory Operations Intern

Empire State Realty Trust-posted 2 days ago

$23 - $23/Yr

Full-time • Intern

Onsite • New York, NY

501-1,000 employees

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The Observatory Operations Intern will lend support to our onsite guest experience initiatives and help drive measurable increases in positive customer reviews. This role focuses on analyzing the visitor journey, identifying operational improvements, and leveraging AI tools to enhance our “best-in-class” experience and maintain our status as the #1 Attraction in the US. Full-time: 40 hours per week from June 1 st , 2026, until August 7 th , 2026 Location: Onsite at 111 W 33 rd Street, New York, NY

Survey guests throughout their visit to gather real-time feedback
Observe the full visitor journey to identify experience “highs” and “lows”
Collaborate with the Operations Director, Director of Visitor Experience, and Operations Manager
Analyze current ways of working and recommend improvements to enhance the customer experience
Utilize AI tools to streamline data collection, automate analysis, and support decision-making
Benchmark the current visitor experience using available data sources
Develop clear, actionable recommendations for elevating the guest experience
Assist in creating a repeatable framework the Operations team can use beyond the internship
Provide additional support as needed

Must feel comfortable initiating conversations with guests
Strong analytical and computer skills
Ability to articulate ideas and recommendations to senior leadership
Proficient in Power Point
Demonstrated teamwork and collaboration skills
Excellent written and verbal communication skills and customer service skills
Self-motivated, driven, organized, detail oriented, and hard working
Integrity and a commitment to excellence
A Junior enrolled in a four-year or five-year undergraduate program in the graduating class of 2027 is preferred.

40-hour work week, paid at a rate of $ 22.50 p/h
A challenging, exciting, and meaningful 10-week experience
Networking opportunities to get to know fellow interns and key leaders throughout ESRT
An individual project to be presented to executive leadership
Company sponsored lunches with leadership and outings
Tour of the Empire State Building Observatory
Summer Friday Early Release

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