Observatory Ambassador (Sky View Observatory)

ASM Global•Seattle, WA

15d•$22•Onsite

About The Position

The Observatory Ambassador will be a dynamic, interactive role within Sky View with a specific focus on the guest experience and how the guest relates to the Seattle experience. This position will play an integral role in providing local area, United States, and international guests with a unique, memorable experience.

Requirements

High school graduate, GED, or equivalent experience in comparable company.
High level of demonstrated professionalism and customer service.
Ability to memorize historical and technical information.
Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work.
Ability to lift up to 20 – 30 pounds, stand for extended periods of time, and work extended hours.
Ability to work non-traditional hours (Nights, Weekends & Holidays as necessary).

Nice To Haves

Multi-lingual or sign language capabilities a plus.

Responsibilities

Greeting guests as they enter assigned areas.
Ensuring safety of our guests while on tour or in your assigned areas.
Provide a high level of customer service by engaging guests, answering questions, resolving issues, and providing service to ensure a great experience.
Ability to retain learned knowledge and offer help to our guests by providing operational (Observatory lay-out, experience locations) answers to all inquiries.
Effectively operate Observatory elevators and provide efficient direction for all attraction guests.
Scan attraction tickets and direct guests to proper ques.
Ability to follow direction and be a “team” player.
Highly motivated, enthusiastic, and willing to engage guests and work in a highly busy, interactive environment.
Ability to perform and present information in a concise, legible manner to our guests – must be able to speak loudly and clearly and have a commanding presence.
Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
Performs other duties as necessary or required by management.