Observatory Ambassador - One World Observatory

ASM Global • New York, NY

98d • $21

About The Position

The Observatory Ambassador is a dynamic, guest-facing role dedicated to creating memorable experiences for all visitors. Focused on the overall guest journey, this position ensures that local, national, and international guests connect meaningfully with the Observatory’s offerings. Ambassadors play an integral role in delivering a welcoming, informative, and engaging environment that enhances every guest’s visit.

Requirements

• Minimum of one year experience hosting in attractions, entertainment, or hospitality environment
• Energetic and outgoing personality
• Sufficient mobility to perform assigned tasks including constant reaching, bending, pushing, and pulling for extended periods of time
• Ability to engage guests and work in a busy, highly interactive environment
• Ability to always demonstrate a high level of professionalism and customer service
• Ability to memorize historical and technical information
• Ability to stand for extended periods of time
• Ability to lift and transport items weighing 10-20 pounds (occasionally 30)
• Ability to work non-traditional hours (nights, weekends & holidays as necessary)

Nice To Haves

• Multi-lingual and sign language capabilities preferred

Responsibilities

• Greet guests as they enter assigned areas
• Ensure the safety of our guests while on tour or in assigned areas
• Provide a high level of customer service by engaging guests, answering questions, resolving issues, and providing service to ensure a great experience
• Retain learned knowledge and subsequently share it with guests by providing operational answers (e.g., observatory lay-out, experience locations) to all inquiries
• Perform and present information in a concise, audible manner to guests—speaking loudly, clearly, and having a commanding presence
• Perform other duties as necessary or as required by management

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid vacation
• 401(k) plan

What This Job Offers