Observability Success Architect
About The Position
You'll be SigNoz's first dedicated post-sales technical partner for our highest-value US customers. You'll own adoption, expansion, and retention for named accounts by making customers genuinely successful with observability — not by pushing quotes. When a platform team is stuck instrumenting their Go microservices with OTel, you're the person they call. When a customer using only logs should be leveraging traces and APM across three more teams, you show them why and how. You'll build this function from scratch — the playbooks, health scoring, QBR cadence, expansion motions. Everything.
Requirements
- 3-5 years in a technical post-sales role (TAM, SE, Technical CSM) at an infrastructure, DevTools, or observability company
- Hands-on with observability: can explain traces vs. metrics vs. logs to a VP of Engineering AND debug a broken OTel collector config with an SRE
- Experience with some of: OpenTelemetry, Kubernetes, Prometheus, Grafana, or similar
- Builder mentality — you've either built a CS function from scratch or are hungry to
- US-based, remote. Timezone alignment with US customers is non-negotiable.
- Some Travel to meet customers
Responsibilities
- Own a named portfolio and drive NRR and adoption
- Run technical onboarding — get customers to production-grade instrumentation fast
- Conduct QBRs with economic buyers and engineering leads focused on observability maturity, not vanity usage charts
- Identify expansion: new teams, new product pillars, deeper instrumentation across services
- Monitor usage data to catch churn risk early and intervene proactively
- Build the CS playbook that the next hires will follow
- Be the customer's voice to product and engineering — translate customer reality into product priorities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
