Observability Engineering Manager, SVP

Citi • Irving, TX

1d

About The Position

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together. About Our Team: The Chief Information Security Office (CISO) is home to deeply talented colleagues that work to ensure the safety of Citi's clients', our revenue, our employees and our proprietary data. We manage information security as one end-to end program – one with a clear mandate and accountability. Our mission is a program that is fully anchored to modern control and architectural frameworks, is fully aligned with the enterprise architecture of the firm and is deeply integrated into the sectors and functions. Position Overview: We are currently looking for an Engineering Manager to head the Metrics pillar of our observability offering. This team engineers and supports observability products used across the enterprise, and they have the responsibility for observability metrics globally - for both on prem and public clouds workloads. A combination of your software Engineering, architecture, infrastructure, databases and people management can make you successful in this role.

Requirements

• 10+ years of experience in monitoring solutions, from architecture and design through delivery and support of complex, highly scalable, and robust systems.
• Experience designing scalable enterprise solutions with high‑volume, high‑frequency data workloads.
• Experience designing, building, and maintaining large‑scale hybrid observability solutions, supporting high‑volume, low‑latency data platforms.
• 5+ years of Site Reliability Engineering (SRE) practice experience with strong knowledge of modern observability architectures and tooling.
• 5+ years of software engineering experience with solid understanding of system architecture and contemporary observability solution
• Proven experience delivering high‑demand, customer‑facing offerings or services.
• Strong understanding of Full Stack Observability concepts and practices.
• Knowledge of Prometheus, OpenTelemetry, and core SRE methodologies.
• Experience managing and developing engineering teams.
• Exceptional collaboration, communication, and presentation skills.
• Hands‑on experience with one or more observability platforms: Prometheus, Grafana Stack (Grafana UI, GEM/Mimir, GET/Tempo, GEL/Loki), Splunk Observability, ElasticSearch, AWS CloudWatch, Google Cloud Observability, Datadog, or Dynatrace.
• Experience designing and deploying cloud‑based solutions on AWS, Google Cloud, Azure, or IBM Cloud using containers/Kubernetes (e.g., OpenShift, IBM Cloud Private, GKE, EKS, AKS).
• Background working on large‑scale projects, leading agile engineering teams, and developing software in languages such as Go, Ruby, Python, Java/J2EE, C++, PHP, and .NET.
• Experience building applications on modern microservice frameworks such as Spring Boot, Node.js/Express, MicroProfile, or Ruby on Rails.
• Telemetric pipelines BindPlane, Cribl, Open Telemetry, Vector, etc.
• Bachelor's degree or equivalent work experience

Nice To Haves

• Knowledge of the Grafana Stack is a plus.

Responsibilities

• Define observability strategy, goals and roadmap
• Develop and enhance full-stack observability for Hybrid, Cloud and Multi-cloud deployments while providing consistent view for various personas
• Solve complex technical problems – be hands-on
• Define and maintain a healthy balance of innovation and reliability as you deliver to meet customers’ needs
• Identify comprehensive risks and risk-mitigation-mapping matrix, coordinate with the Security, Risk & Compliance teams
• Ensure solution meets all requirements of quality, security, modifiability, extensibility and scalability
• Develop high-level solution specifications with attention to integration and feasibility (technical, function and financial)
• Prepare an easy-to-understand report detailing achieved milestones, short-term and long-term project goals
• Provide technical guidance and coaching to a team of developers and engineers
• Work with peers across all Observability pillars (Logs, Traces, Events and SRE) to achieve common observability goal
• Build familiarity with Observability industry challenges/trends and bring that knowledge to improve your offerings

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees