Observability Engineer

Medline Industries, LP • Northbrook, IL

1d • Remote

About The Position

The Observability Engineer (AppDynamics Administrator) will manage, maintain, and optimize Medline’s enterprise AppDynamics SaaS monitoring platform. Acting as both an AppDynamics Subject Matter Expert (SME) and a broader application performance monitoring (APM) advisor, you will ensure high application availability, configure and tune monitoring capabilities, and provide insights that improve performance and resilience. As a member of the Service Management Office, your primary goal is application availability. You will proactively identify and resolve issues, train IT staff on AppDynamics usage, and collaborate with Cisco on platform support. In addition, you will maintain awareness of competing APM and observability solutions, ensuring Medline continues to take a best-in-class approach to monitoring. This role is primarily remote, with on-site presence required 1 day per month.

Requirements

• 3+ years managing a large-scale AppDynamics/APM environment.
• 3+ years of operations experience in a fast-paced IT environment.
• Strong problem investigation and resolution skills.
• Excellent communication and customer-facing skills.
• Familiarity with IT Service Management practices (change, incident, and problem management).
• General knowledge of Windows and Linux system administration.
• Experience writing SQL queries.
• General knowledge of Azure Cloud and IT networking concepts.

Nice To Haves

• Bachelor’s Degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Cisco AppDynamics certification.
• ITIL v4 Foundation certification.
• Experience with other monitoring tools (Splunk, Datadog, Dynatrace, New Relic, LogicMonitor) and modern observability practices.
• Scripting or development experience (Python preferred).

Responsibilities

• AppDynamics Platform Management Administer, maintain, and upgrade AppDynamics agents and controllers.
• Configure application tiers, business transactions, data collectors, and service endpoints.
• Create, optimize, and maintain health rules, alerting mechanisms, policies, and automated actions.
• Prepare and deliver regular reports on alerts, usage, and license consumption.
• Manage vendor interaction, including Cisco support tickets.
• Maintain detailed documentation of AppDynamics deployments and standards.
• Application Availability & Incident Response Work with the NOC and application teams to investigate incidents and restore service quickly.
• Serve as the SME for diagnosing application performance issues using AppDynamics.
• Provide training and coaching to IT teams on effective use of AppDynamics.
• Monitoring Strategy & Continuous Improvement Maintain working knowledge of competing APM/observability solutions (e.g., Splunk, Datadog, LogicMonitor, OpenTelemetry).
• Evaluate tools and industry trends to recommend improvements to Medline’s monitoring strategy.
• Support integrations with Twilio and Power Automate for alerting workflows.

Benefits

• Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
• Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
• For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees