Observability Engineer - active Secret clearance

PGTEK•Fort Meade, MD

2d•$130 - $160•Hybrid

About The Position

You will be part of a larger technical team working as an Observability Engineer in an OpsRamp environment. In this role, you will design, implement, and maintain observability solutions that provide deep insight into the health, performance, and behavior of PCE and cloud infrastructure in support of a Federal customer. You will collaborate closely with development, operations, and cross-functional teams to proactively identify and resolve issues, improve system performance, and optimize resource utilization.

Requirements

U.S. Citizenship required
Active Secret clearance required
Strong understanding of cloud platforms: AWS, Azure, and/or GCP
Experience with container technologies: Docker and Kubernetes
Proficiency in scripting languages such as Python, Go, or Bash
Experience with SQL and NoSQL databases
Solid understanding of networking concepts and protocols (TCP/IP, HTTP)
DoD 8570/8140 compliant security certification, such as Security+ or higher (e.g., CISSP, CASP)

Nice To Haves

OpsRamp experience strongly preferred
Experience with at least one additional observability tool (e.g., Datadog, New Relic, Prometheus, Grafana, Elastic Stack, Splunk)
Strong communication and collaboration skills
Excellent analytical and problem-solving abilities
Ability to work independently and within a team environment
Passion for continuous learning and improvement

Responsibilities

OpsRamp Platform Expertise
Leverage the full capabilities of the OpsRamp platform, including:
Metrics Collection & Analysis: Configure data sources, define KPIs, and analyze performance trends
Log Management: Configure log collection, aggregation, and analysis
Alerting & Notifications: Create and manage alerts, escalation paths, and integrations with incident management systems
Automation: Develop and implement automated workflows and remediation actions
Dashboards & Reporting: Design custom dashboards and reports to provide actionable insights into system health and performance
Observability Infrastructure
Design, implement, and maintain observability solutions with OpsRamp as the core platform
Integrate OpsRamp with additional monitoring and observability tools (e.g., Prometheus, Datadog, Elastic Stack)
Ensure data accuracy, quality, and integrity across observability systems
Incident Management
Use OpsRamp data to troubleshoot performance issues, application errors, and operational incidents
Collaborate with development and operations teams to identify root causes and implement fixes
Participate in incident response activities to accelerate issue resolution
Continuous Improvement
Continuously assess and optimize the performance and effectiveness of the OpsRamp platform
Stay current on OpsRamp features, enhancements, and industry best practices
Proactively identify improvement opportunities and implement enhancements

Benefits

comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK
Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered
PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance
An Employee Assistance Program is available at no cost to all employees
PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.

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