Observability Customer Success Specialist, AWS Specialist and Partner Organization
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About The Position
AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries. As organizations increasingly rely on cloud-native applications and distributed systems, full-stack observability has become critical to collecting, correlating, aggregating, and analyzing telemetry in network, infrastructure, and applications in the cloud, hybrid, or on-premises environments to gain insights into the behavior, performance, and health of systems. The Observability Customer Success Specialist role supports our customers' post launch journey around observability, including the forward-looking strategy for observability, technical design and implementation, adoption, and ensures we continue to provide value while increasing retention and expanding the customer's observability footprint on AWS. The team guides customers through the technical, operational, and organizational aspects of implementing successful observability practices across their cloud environment. In this role, you will engage and build relationships across relevant customer personas in our largest and most strategic enterprise customers. You will be technically credible in observability solutions (both commercial as well as open source solutions) while effectively shaping the customer journey and developing your team's capabilities. The ideal candidate will have enterprise experience with observability platforms, distributed systems monitoring, and modern DevOps practices. You will be passionate about helping customers achieve operational excellence through effective observability implementation.
