Observability & AIOps Business Development Manager
About The Position
In this role, you will: Work closely with WWT account teams, WWT and OEM marketing teams, and technical engineering groups to identify observability & AIOps-related opportunities, shape solution strategy, and position the value of WWT’s Digital Experience capabilities. Establish trusted relationships with strategic OEM partners, driving joint sales motions and alignment on program strategy. Elevate siloed customer requests into strategic, outcomes-based transformations across enterprise monitoring, unified observability, network and security operations, employee experience, automation, and AI-enabled workflows. Translate customer business challenges into functional and technical requirements, ensuring strong alignment across stakeholders (business, IT, procurement, CX leaders, etc.). This role requires a self-starter who brings deep knowledge of observability & AIOps technologies, strong executive communication skills, and the ability to orchestrate complex cross-functional engagements.
Requirements
- 5+ years of successful sales or overlay experience in enterprise software or observability & AIOps solutions for Enterprise, Public Sector, or Global accounts.
- Strong understanding of the observability & AIOps market, competitive landscape, and client use cases.
- Ability to articulate the business value of unified observability, AI-powered IT operations, next-generation network operations, and digital experience transformation.
- Proven ability to coordinate cross-functional teams in complex sales cycles.
- Executive presence with strong communication, presentation, and storytelling skills.
- High integrity, team-oriented, self-driven, and comfortable operating with autonomy.
- Travel up to 25%.
Responsibilities
- Formulate and modify short and long-term sales strategies for targeted territories and/or vertical markets.
- Serve as a primary coordinator between WWT sales teams, marketing teams, and vendor channels for all observability & AIOps-related software and services.
- Drive demand generation by identifying customer business challenges and mapping them to WWT offerings including consulting, adoption services, integration, managed services, and adjacent Digital Experience technologies.
- Collaborate with account managers and technical architects to shape, position, and win services-led solution engagements.
- Deliver executive-level messaging around ROI, user experience improvement, cloud migration strategies, digital resilience, and AI-powered observability & IT Ops transformation.
- Partner closely with go-to-market OEM field teams and peers to drive pipeline creation, co-sell motions, and alignment on strategic accounts and programs.
- Facilitate customer workshops, whiteboards, and discovery sessions to uncover business drivers and solution requirements.
- Coordinate with WWT internal specialty teams (Automation, AI Advisory, EUC/DEX, Contact Center, Networking, Security, Cloud, and Adoption Services).
- Support forecasting accuracy, pipeline hygiene, and account planning in partnership with the broader sales team.
Benefits
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
