OBS Trainee - Lead Service Attendant - New Orleans

Amtrak • New Orleans, LA

425d • $43,680 - $49,130

About The Position

The Lead Service Attendant (LSA) at Amtrak is responsible for creating a welcoming atmosphere for passengers, ensuring exceptional customer service during food and beverage service on trains. This role involves supervising a team, maintaining cleanliness, adhering to safety and sanitation standards, and managing cash transactions. The LSA works in a fast-paced environment and must demonstrate strong communication and leadership skills while providing a positive experience for passengers.

Requirements

• Experience in customer service or a similar public contact role.
• Strong verbal communication and interpersonal skills.
• Ability to lift 50lbs and work while standing for long periods.
• Ability to work a variety of hours and days off, including extended periods away from home.
• Demonstrated professionalism and a customer-friendly demeanor.

Nice To Haves

• Prior experience in a team service environment.
• Experience in a food/beverage environment or hospitality industry.

Responsibilities

• Create a welcoming atmosphere for Amtrak passengers.
• Supervise a team of food and wait staff.
• Maintain cleanliness of rail car interiors in compliance with FDA and Amtrak Service Standards.
• Communicate effectively with passengers and crew to ensure satisfaction.
• Ensure safe practices and sanitation standards during service.
• Manage the security, sale, and accounting of food and beverage products.
• Adhere to cash and credit transaction handling procedures.
• Prepare associated paperwork and utilize a cash register.

Benefits

• Commuter assistance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Vision insurance
• Loan forgiveness
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Rail Transportation
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees