OBGYN Administrative Manager, Brighton & South

Boston Medical Center•Brighton, MA

24d

About The Position

Under the general direction of the Administrative Director and in collaboration with the Chair, Sit Chiefs, and Medical Directors, the Administrative Manager will support the overall performance of the department of Obstetrics/Gynecology at BMC South and Brighton by contributing to the success of the related clinical, financial, and operational components. The Administrative Manager will provide leadership on departmental and unit strategic and operational planning; ongoing operational management of inpatient and outpatient practices; faculty support; financial performance; partnership stewardship; internal and external communications; and administrative staff management in the departments. In addition, the AM will manage projects and provide analytic support to resolve various issues or implement quality and productivity improvements within the departments.

Requirements

Bachelor’s degree and a minimum 5 years’ experience in office management and financial management required
Or equivalent combination of education and experience.
Excellent knowledge of accounting budgeting, principles and applications is necessary.
Knowledge of clinic operations and related processes,
Substantial years of demonstrated successful leadership, ability to integrate services, administer and manage change, and provide responsive support services.
Extensive experience managing staff and services.
Experience managing data and converting it into actionable information.
Knowledge of issues related to human resources, financial, information technology, and facilities management in a large and diverse organization.
Outstanding verbal and written communication skills, advanced organizational skills, and a strong record of working effectively with staff in a multicultural and diverse environment.

Nice To Haves

Master’s degree in Health or Business Administration and experience working in health care preferred.
Project Management Professional (PMP) certification preferred

Responsibilities

Shares the responsibility with the Administrative Director for ensuring the departments’ clinical programs operate in an effective, efficient, and professional manner
Identifies ways to increase performance of all clinical programs.
Partners with clinical and administrative leadership in each unit to make changes that will result in meeting or exceeding volume, access, quality, patient satisfaction, and revenue goals.
Analyze current operations to identify and evaluate program strengths and weaknesses in relation to operational effectiveness.
Develops strategies and plans for new program development and the appropriate sizing of services based on analysis of population patient care needs and access, competitive trends, market share data, capital needs, and human resource utilization.
Contributes to Ob/Gyn department-level strategic conversations around overall growth, quality, diversity/equity/inclusion, provider vitality and patient experience
Develops data collection tools, and conducts data analysis and benchmarking.
Trends and reports data to ensure that performance measurement results in performance improvement.
Coordinates multidisciplinary teams, including physicians, nurses, administrative staff and technicians, that participate in process improvement projects in the departments and throughout the hospital
Provides leadership in project management operations and methodologies.
Develops work plans and timelines to complete assigned projects in the most timely and efficient manner possible.
Conceptualizes the resolution of issues from beginning to end and presents recommendations to department and hospital leadership
Captures and shares best practices across engagements.
Provides support relating to faculty, including recruitment, retention, credentialing, annual evaluations, salary, and effort.
Working closely with the Human Resources, assists in managing the human resources functions for the department.
Reviews and approves staffing plans and transactions, such as definitions of duties, reporting relationships, selection and assignment of staff, performance evaluations, salary increases, and reclassifications.
Resolves complaints and grievances.
Supervises administrative and support staff.
Conducts employee performance evaluations and disciplines when appropriate to include termination, with appropriate supportive documentation as per established policy.
Establish, approve, and implement administrative policies and procedures.
Encourages staff and personally advances professional growth and development through participation in educational programs and workshops and maintaining knowledge of industry standards and practices.
Coordinate departmental scheduling activities; including tracking vacations, leaves, OR schedules, and physician on-call schedules.
Utilizes hospital’s behavioral standards as the basis for decision making and to support the hospital’s mission and goals.
Partners with Administrative Director, Site Chiefs, and Chair to deliver sound financial performance, including financial planning, accounting, budgeting and purchasing in accordance with established rules and procedures.
Ensures appropriate internal controls are established and processes followed appropriately.
Ensures cost effective quality performance of departments and services.
Works with assigned managers, nursing management and medical directors to recommend and implement changes in policies and procedures to improve the cost effectiveness of operations
Oversee the production of clinic dashboards that support clinic and provider level decisions regarding operational and financial efficiency.
Performs special financial analyses as required.
Develops and maintains strong relationships with partners of the departments, including the community health centers, other clinical sites, as well as other organizations and vendors.
Collaborate up with marketing team to develop and implement a coordinated marketing program designed to market services.
Supports internal communications efforts such as our departmental server, SharePoint, newsletter, listservs
Helps organize department retreats and other strategic initiatives.
Overseas the onboarding and orienting of new faculty and staff
Promotes the departments within the larger BMC community
Promotes the department to external audiences through earned and digital media.
Performs other duties as needed.
Adheres to all of BMC’s RESPECT behavioral standards