Tech - OBA - 2nd shift 2:30PM to 11:00PM

SMS INFOCOMM CORPORATION • Grapevine, TX

5d • Onsite

About The Position

The OBA Technician is responsible for the inspection, testing, and verification of various Dell devices and processes within the Dell whole-unit-repair depot. Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.

Requirements

• High school graduate or equivalent
• Basic Knowledge of Windows Based operating systems is required.
• Needs previous or current repair technician experience.
• Must have demonstrated technical competency.
• Pays close attention to detail to identify order discrepancies and resolve issues with variances.
• Needs ability to focus on detail and work under pressure.
• Ability to take initiative and work independently.
• Must be hands-on with ambition and drive to succeed - Makes things happen.
• Must be goal oriented and accustomed to achieving results through teamwork.
• Must have good time management skills.
• Must be a fast learner and have good retention and memory
• Shows determination to achieve excellent results
• Strong attention to detail
• Strong punctuality and reliability/attendance
• Ability to communicate effectively
• Willingness to work overtime weekdays as needed; Saturday overtime may be required at times

Nice To Haves

• A+ certified preferred or equivalent repair experience with laptops and/or Chromebooks.

Responsibilities

• Inspect devices (primarily laptop/Chromebook) repaired by production team
• Assess the technicians repair actions to ensure the appropriate actions took place
• Attempt to reproduce the customers reported failure to ensure issue(s) are resolved
• Test for any additional functional/visual/internal related failures
• Follow system driven OBA sampling plan
• Provide detailed failure information for any devices that do not meet expectations in shop floor system for data analysis purposes for creation of corrective actions
• Highlight opportunities for improvement within the OBA process to quality management
• Follow defined procedures without colleague driven deviations (essentially, ability to avoid direction/influence on processes/procedures from departments outside of quality management).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED