(OB) Full-Time Instructor Passenger Services

Worldwide Flight Services • Las Vegas, NV

395d • $43,680 - $43,680

About The Position

The Instructor Passenger Services is responsible for providing safety, security, and procedural training for airport customer service agents involved in passenger ground handling and customer service. This role includes both initial and recurrent training, monitoring training records, instructing personnel on new procedures, and ensuring compliance with safety and security policies. The position also involves updating training manuals and conducting audits, while interfacing with various regulatory bodies.

Requirements

• Knowledgeable in all Federal Air Regulations pertaining to passenger ground handling operations.
• 2 years of customer service experience, preferably in the airline or hospitality industry.
• Ability to comply with WFS site security plan and report security breaches.

Nice To Haves

• Possess leadership qualities.
• Strong oral and written communication skills.
• Excellent presentation and interpersonal skills.
• Current working knowledge of computer systems.
• Current office/warehouse operational working experience.

Responsibilities

• Provide safety, security, and procedural training for airport customer service agents.
• Monitor training records and ensure compliance with training requirements.
• Instruct personnel on new procedures and government safety and security policies.
• Conduct audits and update local training manuals and SOPs as required.
• Perform computer data entry and prepare or oversee flight documents.
• Interface with the Transportation Safety Administration, Federal Aviation Administration, and local airport authority.
• Monitor flight and passenger documentation and compliance with applicable regulations.

Benefits

• Access to pay through the DailyPay app.
• On-the-spot awards for top performers.
• Multiple medical care options for employees.
• Travel discounts and pet insurance.
• Wellness programs offered to all employees.
• 401k program with company match.
• Opportunities for internal mobility and transfers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees