Oakland Program Coordinator

People's Express•Whitmore Lake, MI

8d•Onsite

About The Position

The Oakland Program Coordinator serves as a key connector across community partners, operations, and leadership, working directly with communities to strengthen program presence, build relationships, and support how the service shows up day-to-day. This role combines program oversight, stakeholder engagement, and performance monitoring, with a focus on maintaining visibility into program performance, identifying issues early, and supporting effective service delivery.

Requirements

Associate degree required.
Two to three years of experience in program coordination, community outreach, public administration, transportation services, or a related field preferred.
Strong communication and relationship-building skills
Ability to analyze program performance and identify trends
Organized and able to manage multiple responsibilities
Comfortable working across teams and navigating operational environments
Ability to exercise judgment and raise concerns when needed
Ability to represent the organization professionally with community partners
Takes ownership of their work and follows through on commitments to program success.
Familiarity with or connection to the communities served in Oakland County, or the ability to quickly build that understanding

Nice To Haves

Bachelor's degree in public administration, transportation planning, business administration, communications, or a related field preferred.
Candidates with strong organizational, communication, and analytical skills may be considered even if they do not have the full preferred experience.

Responsibilities

Program Performance Monitoring
Monitor ridership trends and utilization patterns
Review service performance indicators and rider feedback
Monitor program performance using the Oakland Program Performance Dashboard and related indicators
Identify emerging issues or opportunities affecting program performance
Provide leadership with insights on program trends and risks
Provide ridership projections and program performance insights to support annual budgeting and planning discussions
Stakeholder Relationships and Communication
Maintain relationships with township officials, community partners, and regional transit partners
Ensure proactive communication regarding program performance, service updates, and emerging issues
Support township commissioners with accurate and timely program information
Maintain strong working relationships with Oakland Transit, SMART, and other regional partners
Outreach and Program Awareness
Coordinate outreach events and community presentations
Identify opportunities to increase program awareness and participation
Support communication efforts that clearly reflect the program's value to participating communities
Operational Collaboration
Work in collaboration with Operations leadership to review service performance and support service improvements
Share rider feedback, performance trends, and service observations with Operations leadership
Participate in regular Program Performance Review Meetings with Operations leadership to review ridership trends, service reliability indicators, and emerging concerns
Coordinate communication between program stakeholders and Operations leadership
Help ensure alignment between operational decisions and program expectations by providing context from both stakeholder and performance perspectives
Operations leadership retains authority over service delivery. The Coordinator provides recommendations and program insight to support operational and program decisions.
Program Coordination and Reporting
Ensure all required program reports and documentation are accurate, complete, and delivered on time
Maintain accountability for reporting timelines, proactively identifying and addressing risks to deadlines
Ensure compliance with reporting requirements and expectations
Maintain organized program records and reference materials
Team Supervision
Supervise the Oakland Program Assistant
Provide direction on data preparation and reporting support
Coordinate administrative and program support tasks
Ensure reporting and documentation are accurate, complete, and delivered on time