OAG - Child Support | Child Support Officer II-III | 25-0193

United States Department of Justice • Conroe, TX

401d

About The Position

The Child Support Officer II-III position at the Office of the Attorney General (OAG) focuses on promoting responsible parenting and ensuring children in Texas receive necessary support. Officers conduct investigations to locate absent parents, establish paternity, enforce child support orders, and collaborate with various agencies to assist families. This role offers valuable legal and investigative experience while contributing to public service and maintaining a healthy work-life balance.

Requirements

• High school graduation or equivalent for CSO II; Bachelor's degree preferred.
• Experience in child support programs, credit collections, investigations, or related fields may substitute for education.
• Knowledge of investigative practices and techniques.
• Skill in interviewing and negotiating.
• Proficiency in using a personal computer for word processing and data entry.
• Ability to handle multiple tasks and meet deadlines.
• Effective oral and written communication skills.
• Ability to exercise sound judgment and decision-making.
• Ability to provide excellent customer service.
• Ability to work in person at assigned OAG location and collaborate with coworkers.
• Ability to arrange personal transportation for business-related travel.
• Ability to lift and relocate 30 lbs.
• Ability to travel up to 15%.

Nice To Haves

• Graduation from an accredited four-year college or university.
• Proficiency in reading, writing, and speaking Spanish.

Responsibilities

• Conduct detailed investigations to locate absent parents and verify employment.
• Prepare legal documents to establish or enforce child support orders.
• Negotiate lump sum payments from noncustodial parents for past due support.
• Negotiate out-of-court settlements and agreements with parties.
• Monitor child support cases and refer delinquent cases for enforcement actions.
• Document all case actions using agency tools, including TXCSES.
• Review and maintain child support virtual files for accuracy.
• Attend court to assist legal staff as needed.
• Research case information using TXCSES.
• Maintain knowledge of child support policies, Texas Family Law, and federal regulations.
• Explain Child Support Program policies and procedures to customers.
• Respond to customer inquiries and complaints.
• Assess the validity of complaints against the IV-D program impartially.
• Serve as Notary Public.
• Perform related work as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid holidays
• Paid time off
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees