OAG - Child Support | Child Support Officer II | 25-0183

United States Department of Justice • San Antonio, TX

414d • $46,000 - $46,000

About The Position

The Child Support Officer II position at the Office of the Attorney General (OAG) focuses on promoting responsible parenting and ensuring children receive necessary support. Officers conduct investigations to locate absent parents, establish paternity, enforce child support orders, and respond to customer inquiries. This role offers valuable legal and investigative experience while contributing to the welfare of Texas families.

Requirements

• High school diploma or GED required; Bachelor's degree preferred.
• Experience in child support programs, credit collections, investigations, or customer service may substitute for education on a year-for-year basis.
• Knowledge of investigative practices and techniques.
• Skill in interviewing, negotiating, and using personal computers for data entry.
• Ability to handle multiple tasks and meet deadlines.
• Effective oral and written communication skills.
• Ability to work cooperatively in a professional office environment.
• Ability to provide excellent customer service and respond positively to feedback.
• Ability to travel up to 15% and lift 30 lbs.

Nice To Haves

• Graduation from an accredited four-year college or university.
• Proficiency in reading, writing, and speaking Spanish.

Responsibilities

• Conduct detailed investigations to locate absent parents and verify employment.
• Assist in establishing paternity and obtaining court orders for financial support.
• Enforce child support orders and respond to customer inquiries.
• Negotiate lump sum payments and out-of-court settlements with noncustodial parents.
• Document all case actions using agency tools, including TXCSES.
• Review and maintain child support virtual files for accuracy.
• Attend court to assist legal staff as needed.
• Research case information and maintain knowledge of child support policies and procedures.
• Explain Child Support Program policies to customers and assess complaints against the program.
• Serve as Notary Public and perform related work as assigned.

Benefits

• Health insurance
• Paid holidays
• Flexible scheduling
• Professional development opportunities
• Employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees