OAG - Child Support | Child Support Officer II | 25-0157

Attorney General Of Texas • La Marque, TX

410d

About The Position

The Child Support Officer II position at the Office of the Attorney General of Texas involves conducting investigations to locate absent parents, establishing paternity, and enforcing child support orders. This role is essential in promoting responsible parenting and ensuring that children receive the necessary support. Officers will work collaboratively with state agencies and community organizations, gaining valuable legal and investigative experience while contributing to the welfare of Texas families.

Requirements

• Graduation from high school or equivalent.
• Bachelor's degree from an accredited college or university, or relevant experience in child support, credit collections, investigations, legal assistance, customer service, or IV-A eligibility specialist.
• Knowledge of investigative practices and techniques.
• Skill in interviewing and negotiating.
• Skill in using a personal computer for word-processing and data entry/retrieval.
• Skill in basic mathematical computations.
• Skill in handling multiple tasks, prioritizing, and meeting deadlines.
• Skill in effective oral and written communication.
• Skill in exercising sound judgment and effective decision making.
• Ability to provide excellent customer service.
• Ability to work cooperatively in a professional office environment.
• Ability to arrange for personal transportation for business-related travel.
• Ability to work more than 40 hours as needed and in compliance with the FLSA.
• Ability to lift and relocate 30 lbs.
• Ability to type 35 words per minute.

Nice To Haves

• Graduation from an accredited four-year college or university.
• Knowledge of investigative practices and techniques.
• Ability to proficiently read, write, and speak Spanish.

Responsibilities

• Conduct detailed investigations to locate absent parents and verify employment.
• Assist in establishing paternity for children born out-of-wedlock.
• Obtain court orders for financial support and health care coverage for children.
• Enforce child support orders and respond to customer inquiries.
• Promote the involvement of both parents in their children's lives.
• Collaborate with state agencies and community organizations to serve Texas families.
• Prepare documents relating to legal and administrative actions to establish or enforce child support orders.
• Negotiate lump sum payments from noncustodial parents who owe past due child/medical support.
• Monitor child support cases and refer delinquent cases for appropriate enforcement actions.
• Document all case actions taken using agency tools, including TXCSES and ECM repository.
• Attend court to assist legal staff as needed.
• Research case information on the computer including TXCSES.
• Maintain current knowledge of child support policies and procedures, Texas Family Law, and federal regulations.
• Explain Child Support Program policies, procedures, and regulations to customers.
• Assess the validity of complaints against the IV-D program with impartiality.

Benefits

• Excellent benefits package including health insurance, retirement plans, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees